Group Customer Billing & Assurance(GCB&A) operates as a 2nd Line of defence, assuring the end to end (E2E) accuracy of supplier and customer charging whilst giving insight and consultancy to the business on improvements and optimisation opportunities.
Providing specialist leadership and management of the assurance controls required in BT, to assure compliance to regulatory requirements and industry best practice
Drives operational excellence, revenue recovery and root cause analysis for usage related issues / incidents
Managing effective and efficient operation, monitoring and recovery of GCB&A 2nd Line of defence controls across all CFUs.
Assuring millions of revenue
You'll have the following responsibilities
Responsible for executing the operations strategy and supporting GCB&A / GBS work streams.
Uses industry and / or BT E2E system / product knowledge to drive operational excellence in the management of teams assuring both simple / complex products spanning BT’s E2E infrastructure across multiple CFU’s.
Ensures all controls are operated on time / and are right first time inline with schedule / KPIs, while managing customers / suppliers and ensuring that when incidents do arise learnings and improved practices are put in place preventing repeat incidents.
Identifies opportunities for operational improvement and efficiencies and prioritises and implements the most cost effective solutions.
Engages and maintain operational stakeholder relationships across CFU teams helping BT to deliver a right first time (RFT) service for its customers.
Ensures quality user acceptance testing processes via the development and implementation of clear and upfront testing strategies and requirements gathering
Manages and drive a high performing team that is motivated and keeps attrition to minimal levels. As part of this responsible for forecasting and managing demand on resourcing to ensure goals / objectives / budgets are met.
Ensures adherence to SOX & other regulatory preparation on applicable controls.
Works with internal / external auditors and governing bodies to prevent fines and brand damage to BT.
You'll have the following skills & experience
A recognised specialist in Business / Revenue Assurance - utilities or telco preferred
Experienced in working with regulatory or compliance bodies and departments.
Strong understanding of risk based test profiles
Managing change in operational team management
Strong communication / Influencing skills and stakeholder management
Excellent knowledge Usage assurance or similar
Commercial awareness with ability to articulates high-level commercial impact of complex assurance activities to senior stakeholders
Experienced in project / programme management, business assurance, risk, compliance, network, business operations, audit or billing roles, contract management
10% on target bonus
25 days annual leave (plus bank holidays)
Generous Pension Scheme
BT Share Plan
Discounted BT products including TV, Broadband and Mobile
Flexible working arrangements