Key Responsibilities1Provide leadership, and that contractual commitments are met and exceeded.2Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-
won on re-tender. 3Ensuring business policies and processes are effectively communicated, and implemented within the contract.
4Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE Managed services and subcontractors activities, and are regularly review.
5Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
Ensure structures support peaks and troughs in workload, and disaster recovery.6Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place, monitoring staff retention rates and ensuring staff training & development plans are produced.
7Working with other Operational managers to ensure the collaborative development of the business, effective team working, sharing of best practice amongst the department and support to colleagues.
8Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
To have a sound financial and contractual knowledge of the service contract to enable monthly contract business reviews to identify areas of risk and areas open for future development.
9Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.10Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
Ensuring contractually agreed SLA’s and KPI’s are met and necessary record retention demonstrating adherence.11Promoting and maintaining the core Values of CBRE Managed Services.
12Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition / reward.
13Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-
hoc reporting and other publications, as appropriate. 14Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.
15Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
16Ability to make client and internal presentations via a board room meeting format with the aid of suitable visual aids (e.
g. power point).17To talent manage staff to ensure an appropriate training plan and career progression is identified. To ensure suitable succession plans are drafted for the account to aid in the production of a contractual gap analysis.
Accountabilities1Reporting to a CBRE Account Manager.2Accountability to the CBRE functional heads, as appropriate.3Accountable day-
to-day to the relevant client contacts.4Line management responsibility for a contract team and indirectly for relevant sub-
contractors.5Financial responsibility for the delivery of Plan commitments for the contract.