A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 14,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials.
Hermès Parfums brings together around 400 employees, in France and abroad, who contribute to the success of a growing business, driven by the creations of our exclusive Perfumer Christine Nagel.
Reporting to the Counter Manager / Travel Retail Manager the Sales Associate should represent the brand spirit and values in the field as a Hermes Brand Ambassador delivering on set objectives.
Able to work 8.5 hour shift patterns across Heathrow Airport All Terminals, from 06.00 21.00 hrs 5 days a week from Monday to Sunday.
Eléments de contexte
The Sales Associates should be proficient in completing the sales process. Use their knowledge of products and services to increase sales and meet sales targets.
Sales Associates will be required to deliver a world class client consultation and attend training sessions to keep up to date on brand products and sales method and stay aware of competitor trends.
Principal activities :
Master and use the Hermès sales technique
Achieve set targets and own productivity
Greet customers warmly on the store floor
Listen attentively to customers’ requirements, provide a quality service and advice to help them make their choices
Inspire customers to dream by introducing them to our products
Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
Assist on Stock Takes when required
You will have an excellent knowledge of the house’s products and will achieve additional sales alongside the product(s) initially chosen by the customer.
General duties :
Keep the store tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
Share your skills and expertise with other ambassadors, Hermès Beauty Experts and Head Office. Support other team members.
Attend meetings and seminars
Represent the company at all times
Finalités du poste
Be a Hermes Brand Ambassador demonstrating the house qualities :
In addition :
Being confident and enthusiastic
Being a team player
Being professional and credible
Being well organised and flexible
Assist with VM and counter Hygiene
Profil du candidat
Education and / or work experience :
You have at least two years’ higher education in cosmetics sales
You have at least three years’ successful experience in a cosmetics sales post for a well-known quality house or retailer preferably within airports
You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
Personal and environmental presentation :
You pay close attention to the cleanliness and tidiness of the sales space
You ensure you are always highly presentable
Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills
You have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
You enjoy challenge and the sales environment
You have a strong team spirit and share your experiences and expertise with enthusiasm
You are passionate about art and fashion
You have a good awareness of colour