Frosts Estate Agents are looking for a talented and experienced Property Manager to join their award winning team and provide a first class professional property management service to landlords and tenants based out of their branch in Harpenden, as well as providing front office lettings administration support.
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Responsibilities of the role will include : Providing front office letting administration Assessing and resolving maintenance issues by urgency and importance.
Maintain high standards of communication with landlords and tenants Conduct and analyse Property inspection reports and liaise with the landlord giving relevant advice Book checkouts, analyse reports and process documentation in line with company processes Manage end of tenancy returns for a managed client portfolio Negotiate dilapidation compensation for the landlords of a managed client portfolio Send out utility letters / emails to utility companies and councils at the end of the tenancy’s and provide meter readings Check invoices received against works orders and arrange payment to contractors Manages the tenancy renewal process for the landlord and tenant Monitor any rent arrears, chasing any payments and updating landlords promptly Preparation and serving of legal notices Ensures deposit returns are managed within a 10-
14 day turnaround time resolving any issues between parties Undertake any general administration tasks that may be required We are looking for : Previous experience as a Property Manager Good administration skills Excellent verbal communication skills both by telephone and face to face Able to communicate accurately and concisely using written communication Confident telephone manner Good personal presentation and conduct Basic to intermediate IT skills-
CFP experience desirable but not essential Good general administration / organisational skills Confident and proficient in dealing with clients and colleagues Remains calm under pressure Strong negotiation and active listening skills Ability to multitask and prioritise own workload Builds effective relationships by using diplomacy and tact Ability to resolve conflict in a responsible and non-
confrontational way Good problem solving skills Ability to analyse information and make recommendations accordingly Educated to GSCE level or equivalent (GCSE passes in English Language and Maths preferred) In return Frost’s offer excellent career progression, a friendly and collaborative working environment and a generous bonus scheme in addition to your salary.
All our staff work towards their Propertymark qualifications, subsequent ARLA membership, and we strongly believe a culture of personal and professional growth drives our results.