Control and Instrumentation Engineer
Veolia
Stoke-on-Trent, UK
1d ago

What will I be doing?

As Senior Account Manager you will deliver and manage on-site water treatment services, analysis and Legionella management.

Acting as the main contact for all sites under your accountability, you will ensure revenue growth by promoting Company products and services to meet and exceed customer expectations.

You will develop and implement sales plans and activities to generate additional customers whilst offering a high level of customer service.

Key Responsibilities

  • Achieve annual sales targets by working with the Account Managers and senior sales personnel to establish selling strategy and tactics.
  • Be proactive in obtaining orders and establishing new accounts, supporting junior staff in sales activities.
  • Liaise as necessary with clients to schedule and ensure completion of any tower cleans, CWST cleans etc. in line with legislative and site requirements.
  • Monitor account profitability, consider and recommend changes as required to maximise revenue and service levels.
  • As required, complete routine analysis with comments on out of specification results, take appropriate action or discuss suggestions for resolution with client.
  • Maintain close contact with senior management regarding account activity, customer needs, prices and competitor activity.
  • Monitor and maintain weekly and daily work schedules to facilitate completion of all scheduled tasks detailed in the water treatment program, as per the TSA, are conducted and recorded.
  • Identify and prioritise work for assigned accounts.
  • Liaise as necessary with key stakeholders to ensure all elements of the water treatment programme are completed and recorded and that all systems are operating correctly.
  • Identify and find solutions to any problems that may arise through collaboration with both internal and external stakeholders.
  • Take all reasonable steps to ensure your own safety and that of others. Comply with all current legislation and any prevailing site rules.
  • Report any accidents, incidents or near misses in accordance with Company or client policies.

  • Produce quality reports as required by your line manager in a timely fashion.
  • Work to achieve K.P.I’s and targets set and agreed with your line manager.
  • On site stock control and ensuring any products required are ordered with the correct lead time and process with the Procurement and Logistics Manager.
  • Do I have what it takes?

  • Educational / Experience Requirements;
  • Preferably educated to degree level in a relevant Science / Chemistry discipline or equivalent.
  • Demonstrable chemical knowledge and relevant qualifications.
  • Demonstrable knowledge of water treatment programmes and associated equipment.
  • Thorough knowledge of ACOP L8 and HSG 274.
  • Candidates must have the ability to

  • Establish and maintain positive working relationships with others, both internally and externally to achieve the goals of the organisation.
  • Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organisational parameters.
  • Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness.
  • Determine strategies to move the organisation forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Set priorities, develop a work schedule, monitor progress towards goals, and track details / data / information / activities.
  • Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organisation.
  • Be passionate about customer service with the ability to listen to customer needs and offer solutions.
  • Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and / or resolve the problem.
  • Have good communication skills with the ability to understand others needs and express information in a clear and concise manner.
  • Demonstrate strategic thinking with an entrepreneurial spirit.
  • Be flexible and have an innovative approach to problem solving.
  • Be resilient, self motivated and able to work well under pressure whilst being commercially aware.
  • A full driving licence is required for this role.
  • What's in it for me?

    A training and development plan will be designed for you as we want you to grow and develop within Biochemica; this may include external run training as required for the role.

  • Biochemica offers the following benefits;
  • Competitive salary
  • Company car
  • Bonus scheme
  • 25 days holiday plus 8 public holidays
  • Stakeholder Pension Scheme
  • Contribution towards Private Medical Insurance
  • Some benefits are based on successful completion of a probation period and length of service)

    Contract type Permanent Salary Competitive

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