We are looking for a capable and highly motivated technical support engineer with a good knowledge of application support and cloud administration to join our Bladed software team.
The successful applicant will be able to build excellent relationships with both customers and internal product development teams through provision of dedicated software assistance within a high-quality software support and DevOps service.
Bladed is the global industry-leading wind turbine design tool used by wind turbine manufacturers, consultants, researchers and for certification.
The application runs on Windows & Linux with growing cloud capabilities. We are currently going through a major programme of re-architecting and innovation to ensure that it retains its market-leading position into the 2020s and beyond it’s an exciting time to join the team!
Principal aspects of the role include :
Participate in a multi-disciplinary (software and engineering) product support function by providing software support product knowledge (application, cloud and licence management) to our international customers.
Work with the product development team to drive the resolution of customer support requests.
Bladed application on-prem and cloud management, for example,Provision, configure and maintain licence serversCreate and maintain cloud infrastructure for customer facing deploymentsRoutine monitoring and reporting on customer facing deploymentsMaintain cloud infrastructure, maintenance and permissionsManage access to externally shared cloud resourcesCustomer support for cloud deployments (application support)
Work with customers to support integration of Bladed into their workflows / solutions.
Investigate deployment issues and implement fixes in live customer environments
Help Bladed users to install, configure and troubleshoot on-premise licences. Support the Bladed delivery team by managing and improving the development environments and tooling (development and test applications deployment and monitoring / management).
Work with the product development team to help them to understand customer needs / priorities, emerging issues, trends and opportunities.
Contribute to maintaining and advancing the online product support experience including documentation / knowledge base.
Windows and Linux application support experience
Build server / hardware management
Cloud management / administration (AWS & Azure)
Experience of supporting an engineering or highly technical application
Experience of working with customers in different countries
Professional expertise :
A commitment to customer care and relationship-building
Strong problem solving and analytical skills
Effective communication :
Fluent written and verbal communication in English
Able to communicate in a clear, open, active and honest manner (verbal and written) and seeks understanding of other views
Driven to contribute to the success of the team
Keen to build good personal and professional relationships and collaborate to create results
Creative and takes initiative
Company & Business Area Description
DNV is the independent expert in risk management and assurance, with almost 12,000 employees operating in more than 100 countries.
Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.
We are a world-leading provider of digital solutions and software applications with focus on the energy, maritime and healthcare markets.
Our solutions are used worldwide to manage risk and performance for wind turbines, electric grids, pipelines, processing plants, offshore structures, ships, and more.
Supported by our domain knowledge and Veracity assurance platform, we enable companies to digitize and manage business critical activities in a sustainable, cost-efficient, safe and secure way.