Solution Implementation Manager
Anaplan
London, United Kingdom
5d ago

Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business. We believe in clear, open communication enabling teams to overcome obstacles and move forward together.

We want you to feel that you belong to a team, you matter, and are able to be your authentic self. We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and active community.

At Anaplan, our values are key to everything we do. We call it #AnaplanLOVE At Anaplan these words come to life by making employees feel empowered and inspired.

Building a strong culture around company values is an ongoing journeythat will continue to be the core of our existence.

We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Solution Implementation Manager to join our Professional Services team .

This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position.

If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.

Come see for yourself what an exciting place to work for looks like.

Insight on your impact

In this role, you will guide our customers, leading blended delivery teams to deploy Anaplan solutions efficiently and effectively.

This includes mastery of The Anaplan Way implementation methodology.

This means working to ensure that our project teams build powerful, yet easy-to-use models in an agreed-upon timeline and, in the process, that our customer’s modellers’ are enabled and empowered to be self-sufficient.

Being ultimately responsible for the end-to-end deployment lifecycle of one, or many, strategic Anaplan solution implementations.

You will be the primary point of contact for each of your deliveries, helping to provide regular visibility into the pulse of active projects to internal Leadership teams.

You will also lead customer-facing meetings of varying sizes and profiles, ranging from operational management to C-suite.

Your qualifications, your influence

  • Deliver high level presentations to audiences ranging from executives to system end users;
  • Lead end to end project in collaboration with client project manager to a successful deployment of Anaplan solutions;
  • Act as the key liaison and business partner to the client at both the project management and executive level as needed;
  • Identify resource needs, handle resource time allocation and hold team accountable to results
  • Supervise project timeline and ensure achievements are met;
  • Handle issues and risk by clearly communicating both internally and externally, advancing as needed and deploying risk mitigation strategies as appropriate;
  • Reporting on available resources, budget, and project status to project sponsors and partners;
  • Ability to work on multiple, concurrent tasks and adapt to shifting priorities, demands and timelines;
  • Effective communication and team work with project teams and collaboration with other departments;
  • Understand priorities, scope, timeline, goals, and key project milestones;
  • Maintain customer focus and demonstrate leadership to drive consensus and project related decisions;
  • Handle client expectations appropriately with the ability to handle complicated situations with positive outcome.
  • Preferred skills and technical familiarity

  • Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels.
  • Ability to understand customer requirements and work with Business Partners to best translate those into a simple, usable, yet high benefit solution.
  • Ability to partner with account executives, solution architects, customer success leadership, etc.
  • Fanatical about customer happiness and tenacious at driving long-term customer value.
  • Highly data-driven with a commitment to process. Passionate about driving and supervising a consistent implementation process with all customers in your portfolio.
  • Excellent verbal and written communication skills.
  • Great teammate with the highest level of integrity.
  • 5+ years of software project management, customer success management, and / or related experience
  • Passionate about technology and how it can be leveraged to drive business impact
  • More about you :

  • 4+ years’ experience implementing Enterprise Performance Management solutions
  • Advanced Microsoft Excel / financial modelling skills
  • Demonstrated knowledge of a formal system implementation methodology requirements gathering, design, build / test and deploy (Agile methodology preferable)
  • Superb written and oral communication skills
  • Shown ability to lead and execute responsibilities simultaneously
  • Appetite for service excellence and a collaborative style
  • Subject matter expertise in planning and modelling in Supply Chain, Finance or Sales strongly preferred
  • Strong understanding of data integration (inbound and outbound)
  • Passion for business analytics, modelling and planning
  • Bonus Points :

  • Excellent problem solving and analytical skills
  • Results-oriented, motivated, self-starter
  • Coaching mentality
  • Collegial, open and grounded in integrity
  • Desire to work with a truly dynamic and exciting team, with a roll-up your sleeves approach
  • Strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career
  • Our diversity and inclusion commitment Build your job in a place that thrives on diversity, inclusion and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

    We hire you for who you are, and we want you to bring your true self to work every day! Our story Anaplan is a cloud-native enterprise SaaS company helping global enterprises orchestrate business performance.

    Our customers come first to create heroes, unlock potential & build trust and confidence. We challenge legacy thinking and software that isn’t flexible for the modern organization.

    We have architected the only platform that will take the time from planning to decision down to zero. We’re building a truly unique technology.

    From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.

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