Conduct Analyst
5d ago

Job Description :

The Conduct team is at the centre of ensuring we do the right thing for customers, in an appropriately governed, controlled and documented manner.

Reporting into the Conduct Team Leader, the role is varied and fast-paced. As a Conduct Analyst your role is to uncover the things that need fixing to make us work better for our customers.

Reviewing key FCA publications and identifying the impact to the business. As a Conduct Analyst you will support the business by identifying conduct requirements and work with key stakeholders to help the business comply with the regulatory requirements.

Conduct MI is a core part of the role it will enable the business to identify conduct risk and help them make decisions about actions to take.

This MI, and the analysis you do, goes to the leadership teams of the business.

The role suits a self-starter who can spot problems and act without a high level of direction.

What you’ll be doing :

  • Identifying and designing the control framework for regulated operational processes
  • Overseeing conduct operational controls and their adherence
  • Supporting the UK business Conduct needs by managing relationships for an area or function e.g. Product Governance and Oversight, Conduct MI etc.
  • Working on ad-hoc projects including vulnerable customers, conduct training and regulatory change in the different channels
  • Facilitating conduct related debate based on MI findings with senior leadership teams as appropriate
  • Providing advice, input and challenge on Conduct and customer matters across the UK business, acting as a referral point for the business on Conduct issues and regulatory developments
  • Person Specification :

    Our must-haves :

  • Ability to use initiative and make decisions
  • Ability to exercise sound judgement
  • Ability to review and analyse complex documents
  • Have well developed influencing and persuasion skills; able to sell both conceptual ideas as well as a change agenda
  • Excellent communicator with first class interpersonal skills
  • Good organisation and time management skills
  • Ability to work both independently and as part of a team
  • A confident and dynamic approach to problem solving
  • Experience of liaising with key stakeholders of all levels
  • Our nice to haves :

  • Experience in the Insurance Industry
  • Experience of designing operational controls
  • Experience of reviewing regulatory publications / documentation
  • Diversity and flexible working at Hiscox

    At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

    We also understand that working life doesn’t always have to be nine to five’ and we support flexible working wherever we can.

    No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

    We have also learned over the past 15 months that working life doesn’t always have to in the office, and when it’s safe to do so, we will be introducing a hybrid way of working to encourage a healthy work life balance.

    The successful candidate for this role will be in the office 2 or 3 days fortnight on average.

    We see it as the best of both worlds : structure and sociability on one hand, and independence and flexibility on the other.


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