1st Line Support
Just IT Recruitment Ltd.
Central London
3d ago

The role

Are you looking for an exciting IT Support role in a globally recognised brand?

Are you excited about supporting a sizeable internal infrastructure and providing excellent customer service to a range of clients?

We are looking for an ambitious and experienced Service Desk Analyst for a large, independent client. You will be responsible for the day to day IT service and support of the wider business.

You will be part of a diverse organisation with huge opportunities and significant opportunity for continuous learning and progression.

With various technologies to work with, this is a role which will never get boring.

As a Service Desk Analyst, the successful candidate will participate in the critical day-to-day IT service and support of the business.

This position offers a great opportunity to own the critical user support function, develop new solutions, improve current systems and push the quality of the user experience forward as part of a dynamic team.

Key duties

Provide IT resources as required, including :

  • Support all functions and the retail systems of the business and be accountable for standards and timeliness of support query resolution through the personal endeavour.
  • Accurately record and provide fast response support to queries, escalating where required but retaining ownership of issues.
  • Perform troubleshooting and issue resolution activity in both end-user and back-end environments, including installing and updating hardware and software.
  • Maintain systems critical to user support and service delivery, such as the helpdesk system, the hardware inventory, and all necessary support procedures.
  • Liaise with external IT support partners to ensure maximum system availability, reliability, stability, and efficient user support.
  • Create and maintain all user documentation and user communications.
  • Skills required

  • Computer Science or relevant technical certification
  • Windows desktop / laptop environments, Windows 7-10
  • Microsoft Office 2010-2016,
  • Windows Domain, Active Directory and Exchange account management.
  • Retails systems, e.g. EPOS experience is an advantage
  • Company Overview

    I am currently recruiting for a prestigious client. My client covers various sites across the UK with over 1700 staff. No two days will be the same.

    Based in Central London, this company has an excellent location as you will be working in the heart of London with excellent facilities and opportunities abound.

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