Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Ambit Asset Finance is a configurable, end-to-end leasing and financing process management solution. It supports all asset-types and multinational operations, helping eliminate dependency on disparate legacy systems for increased operational efficiency and reduced total cost of ownership.
The Ambit Asset Finance Support team is a global team of highly experienced consultants working collaboratively to support multi-national banks and asset leasing organisations many countries.
This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality.
You will be supported up by a highly experienced team of support consultants, designers, developers and QA engineers with vast product knowledge.
What you will be doing
As a Product Support Representative, you will be the face of the FIS organisation and will utilise your considerable communication skills to build strong and lasting relationships with your clients.
Your daily work will be to assist the Ambit Asset Finance clients with their day to day management of the software as part of the Asset Finance Global Support Team, using your excellent problem-solving skills to replicate and analyse issues, and to provide guidance on client impact and potential solutions.
In addition to Incident Management, you will also use your strong analytical skills to identify, investigate, and analyse current business processes, procedures and work practices with the aim to improve your client’s efficient use of the software.
Key responsibilities :
The expectation is that you will be a SME in both the product and your clients’ business processes to ensure that the product meets your clients’ current requirements and future growth plans.
What you bring :
Added bonus if you have
What we offer you
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.