Manager - Product Development
American Express
Burgess Hill, West Sussex, United Kingdom
1d ago

Don’t just work for a market leading global company. Help grow one.

Background and Objectives

  • Through our Global Commercial Services (GCS) division, American Express offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency.
  • We provide a suite of payment and lending products, solutions for travel and everyday business spending, global payments, currency solutions, and business financing.

    Within GCS, the Business Financing, Payments and Digital Experience (BFPD) organisation owns product capabilities and supports FX and Global Payments, one of the fastest growing segments of our business

  • The Global Pay (GP) Product team is working on a large-scale digital transformation programme and needs a resource to manage the configuration, upgrades & issue resolution of our partner Trading, Payment, Reconciliation & Investigation applications, as well as provide support (production & user) to our GP team as required.
  • This role will be responsible for managing a team of up to 4 resources, reporting to both the GP Product Development management team


  • Manages other configuration analyst’s time and capacity, ensuring cross training of all the applications
  • Provides technical support activities for the FIS Payment Hub (formerly known as Trax), Global FX Portal (formerly known as Sierra), Data Integrity Manager (formerly known as Intellimatch) and Payment Investigation Manager solutions
  • Customizes specific IT operations management software or creation of custom solutions specific to the operational management and control of IT infrastructure, application delivery components and network telecommunications fault, configuration, administration, performance and security functions
  • Analyses and resolves problems related to failures in application and ancillary software components
  • Provides technical assistance to Operations, Production Support and Application Support staff
  • Creates and maintains complete documentation as it relates to installation and status of supported software
  • Works closely with clients and business partners to understand business and technology requirements that drive analysis and design of quality technical solutions.
  • These solutions must be aligned with business and IT strategies and comply with AMEX architectural standards

  • Analyses business and technical requirements; translate those requirements into product designs and configuration
  • Manages an annual Professional Budget, in excess of $1M, providing forecasts to management on a monthly basis
  • Document, implement, integrate and maintain supporting application components for IT operations management software
  • Suggests technical alternatives and improves / streamlines processes and systems
  • Plans, analyses and forecasts activities to plan projects and tasks
  • Provide guidance to other technical professionals
  • Writes technical specifications and other forms of documentation
  • Demonstrates subject matter expertise of FIS products (post training)
  • Writes test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

    Amex Flex

    At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

    Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.

    When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

    We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

    Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.


  • Ability to manage & prioritise multiple tasks consecutively
  • Excellent analytical, decision-making, problem-solving, team and time management skills
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.
  • g., executive, management, individual contributors

  • Excellent user focused skills that build high levels of customer satisfaction for business users.
  • Willingly shares relevant technical and / or industry knowledge and expertise to other resources
  • Willingly and successfully fulfils the role of teacher, mentor and coach
  • Knowledge of B2B payments and managing clients on a digital payment platform a strong advantage
  • Ability to translate business / customer needs into functional & process requirements and definition documents
  • Skilled in change management, problem solving, gap and impact analysis
  • Strong relationship management and conflict resolution skills
  • Proven track record of positively collaborating with and influencing partners
  • Team player, with ability to communicate clearly and concisely in both written and verbal form to different audiences
  • Has a positive outlook and strong work ethic
  • In-depth knowledge of Agile methodologies required. SAFe PO / PM Accreditation preferred
  • Previous management experience essential
  • Why American Express?

    There’s a difference between having a job and making a difference.

    Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

    We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.

    We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.

    And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

    Because we believe that the best way to back our customers is to back our people.

    The powerful backing of American Express.

    Don’t make a difference without it.

    Don’t live life without it.

    To complete your application please click on the links below. However, if you require any assistance with the completion of this process or need any reasonable adjustments to be made then please contact the Recruitment Team on .

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