Technical Account Manager
Amazon.com
London, UK
2d ago

The Amazon Mobile Business Development team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.

g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.

We are seeking an experienced and dynamic Technical Account Manager with significant operational, business and customer expertise to manage partner launch milestones, requirements and engagement between our mobile partners and various Amazon teams to launch and grow distribution of Amazon Subscription Services and Mobile Applications.

A successful candidate will have experience working with internal business and product teams to deliver scalable product solutions at a global level, have excellent program and project management skills and be proficient in translating business requirements into technical requirements.

Roadmap prioritization and milestone management and a strong will to deliver results to critical skills for this role.

  • To be successful in this role you will need to be a self-directed innovator accustomed to working in new territory; a communicator able to influence and motivate teams to action;
  • and a problem solver who can drive immediate resolutions. The position is based in London.

    Responsibilities :

  • Manages assigned enterprise client accounts including major business partners with significant impact
  • Responsible for managing day-to-day operational and launch related activities (partner kick-off, Amazon systems on-boarding, payment plan setup, support periodic account audit, milestone tracking, wholesale subscription and preload application delivery support, data tracking and reporting, supporting all operational components of our mobile partnerships
  • Creates and leads meetings with enterprise partners and internal stakeholders regarding variety of Amazon’s apps and services
  • Own the pre and post-launch operational and technical account management of multiple partners across multiple geographic locations
  • Drive and identify improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-
  • cases to Amazon product teams

  • Facilitates incident, problem and change management directly on behalf of enterprise business partners
  • Collaborate with internal stakeholders (BD and Marketing) on new business opportunities with partners.
  • Experience as a Technical Account Manager or Program / Project Manager roles in large online or mobile organizations
  • Experience in managing external customers and vendors, preferably in the Mobile ecosystem (carriers and OEMs)
  • Experience in role supporting launch of new applications or rolling out new features for existing products, preferably in the Mobile ecosystem (carriers and OEMs)
  • Proven track record of getting things done, rapidly shifting gears between roles including project manager and technical account manager.
  • Establish credibility with technical and non-technical business owners to get things done

  • Experience with Oracle, SQL, Data Warehouse or other reporting tools. Understanding of basic business analytics.
  • Excellent oral and written communication skills and the ability to communicate clearly and effectively with developers, product managers, and senior business leaders.
  • Strong technical, analytical and problem solving skills with proven experience to drive creative solutions
  • Bachelor's degree required
  • Mobile industry experience a plus
  • Strong people, communication and project management skills
  • Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold vision
  • Ability to work independently and be self-motivated in a fast-paced, often ambiguous and rapidly changing environment
  • Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
  • Street smart; willingness to roll up the sleeves and do whatever is necessary to meet team goals
  • Proven ability to meet or beat deadlines , prioritize quickly, organize team efforts and deliver results
  • A track record of managing deliverables from multiple parties to meet challenging deadlines and complex projects
  • Apply
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