Programme Office Manager
BT Group
London, GB
8d ago

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.

We need you to help us do this.

Why this role matters

Our PMO is absolutely central in building a world-class delivery function. You will work in a team of specialist and talented individuals to create a centre of expertise which is accountable for ensuring we have the tools, methodology and processes which not only drive consistency, but ensure that our standards are as high as our ambitions.

A role which is fundamental to supporting our growth and transformation ambitions

What you'll be doing

The role holder will own the Service Platform framework and associated processes, ensuring fitness for use and continually improving effectiveness, working with BT Group Senior Management, MD’s and Directors to ensure alignment and agreement on the Strategy of process management

Responsible for understanding different delivery methodologies and disciplines including waterfall, agile and blended. Understand technical vs functional delivery approaches and be able to critique and implement best practice.

The role holder will be responsible for embedding changes to delivery processes to drive improvements in Customer Experience and other company operational metrics

Defining and implementing target operating model to deliver change across Service Platform, finance, CFUs and the wider technology teams and third parties

Transform the Service Platform delivery model take best practice from EE & BT to deliver the best outcome for our customers

We'll also need to see these on your CV

Great stakeholder management

Believe in process

Able to build relationships

Why choose us?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company.

At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers -

those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things.

From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before.

So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers.

If that’s you and what you’re looking for, we’d love you to be part of our future.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.

That’s why we welcome applications from all parts of the community.

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