Lead Product Designer
nando's
Putney Office
2d ago

Salary up to : Competitive

About the role :

Nando’s is on a journey to Create Lasting Happiness, making a difference to the lives of our People, our customers and the communities we work in.

Nando’s has been in the UK and Ireland since 1992 and we’ve grown from a single takeaway store in Ealing, London to over 450 restaurants across all locations.

Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s : from our employees, communities, founders and suppliers, but most importantly, our customers.

Whilst we always look back on our history and story with pride, the story is still evolving and recently we have been growing our digital capabilities to ensure the Nando’s experience remains relevant to modern-day customers.

The Customer Team plays a pivotal role in helping us to reach our audiences to drive customers into our restaurants and digital channels.

As a Lead Product Designer, you will :

  • Line manage a team of 4-5 designers.
  • Work closely with the Design Manager, other Design Leads and Researcher in maintaining standards in team excellence.
  • Champion and contribute to our Design System with Tech colleagues, proactively recommending changes.
  • Actively lead the customer experience on the platform (rather than single / multiple projects) you own day to day, collaborating with the members of other product teams and stakeholders.
  • Leading the solution of undefined problems spaces & key strategic initiatives.
  • Ensure we design our experiences to enable customers to seamlessly transition between our digital and physical channels.
  • A champion of accessibility, you will ensure our digital products and services are inclusive for all.

  • Be used to using research and data to validate your thinking within the design process.
  • Know that words and narrative play a strong part in explaining design decisions, presenting work with the relevant context to the UXD team and stakeholders.
  • Be able to manage conversations up, down and sideways.
  • Mentor and defend your team. Knowing when to create space for learning or lead with clear direction.
  • Evangelising the UXD team & design thinking in the organisation.
  • Be leading the meeting.
  • Keep current with trends, stay ahead of the curve.
  • You have :

  • 8+ years of experience in a product role or evidence of strong cross transferable experience.
  • 2+ years of experience in people / career management.
  • Experience can be varied across industry but some domain specific experience can help but is not necessary.
  • Delivered multiple instances of successful work within product areas.
  • An enthusiastic attitude with a team-first mentality and an incredible eye for detail and craft.
  • Excellent knowledge of tools for design and delivery (e.g. Miro, Adobe CC, Figma, ProtoPie).
  • You are :

  • A proven self-starter with the ability to work confidently within ambiguous environment.
  • Passionate about all things design with a good level of product thinking, market fit and customer experience.
  • A strong negotiator, balancing the voice of the customer with business goals, pushing for the best experience possible.
  • Aware your words count. How you describe your design decisions is as important to the success of your work as the work itself.
  • Able to manage your time effectively and know when to say no or ask for help.
  • Able to ask for open feedback, listen and take appropriate actions to course correct.
  • Someone who wants to show up as the best version of you at work.
  • Inspiring. What can we learn from you as much as what can you learn from us.
  • Highly knowledgeable in your subject matter, other domains, the holistic customer experience and the business.
  • Everyone is Welcome

    At Nando’s, everyone is welcome. Inspired by our Southern African heritage we know and value the richness that diversity brings to Nando’s.

    We’re committed to creating an inclusive and respectful culture for all; including our existing and future Nandocas, partners and suppliers, customers and the communities we are a part of.

    We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life.

    We welcome applications from a diverse range of individuals and will consider any reasonable adjustments in order to enable candidates to perform as well as possible during the recruitment process.

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