39 hours per week
The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square.
The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
JOB PURPOSE SUMMARY :
Responsible for the management and control of the operations in all conference and Events rooms and other supporting areas.
Ensures that all operations are in line with specified company standards and statutory regulations. Leads and manages the M & E Operations Department so that it performs efficiently and effectively.
KEY RESPONSIBILITIES :
Interprets guest Function Sheets accurately to ensure that expectations are met and exceeded
Ensures that any M&E rooms not in use are in an appropriate state for show-rounds to potential customers, either by prior or chance appointments
Analyses upcoming business and determines weekly staffing needs, rotas team accordingly, bringing in casual function staff where business needs require it
Works with the M&E Sales Office team to ensure that all information about guest requirements is accurate
Ensures all M&E rooms are prepared in line with guests requirements
Is present to meet and greet guests as they arrive; checking requirements and communicating relevant information (e.g.
fire evacuation procedure, message system, etc.)
Manages banquets, events and private dining in the hotel’s function rooms
Ensures that all beverages and food items are prepared and served according to brand standards
Promotes additional sales / selling up whenever possible
Attends briefing and debriefing meetings with planning team as required
Ensures safe working procedures and carries out required risk assessments
Participates in Duty Management shifts when required
Establish and promote good internal relationships within your department, hotel, support office ensuring that we treat our internal customers with care and consideration.
Meet financial targets including profit and expenditure.
You are responsible for the performance of your team and as such you will
Excellent Leadership Skills
Attention to detail
Great communication Skills
Organisational / planning skills
SKILLS AND ATTRIBUTES
Ability to Lead and Motivate
Capacity to Problem Solve
Knowledge of Food & Beverage Operations
Skill in communication
EDUCATON / PROFESSIONAL QUALIFICATIONS
Knowledge of Liquor Licensing Laws (desirable)
Personal License Holder (desirable)
What's in it for you?
20 days holiday plus 8 Bank Holidays
Discounted rates on hotel rooms, food and drink across the glh group
Interest free season ticket loans (conditions apply)
Access to a 24 / 7 Employee Assistance Program
Long Service Awards
Pension and Healthcare Schemes
Generous recommend a friend scheme
Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
Wonderful Person of the month scheme with cash prizes
Staff refreshments on shift