M&E Operations Manager
The Royal Horseguards
London, Uk
2d ago

39 hours per week

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square.

The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role


Responsible for the management and control of the operations in all conference and Events rooms and other supporting areas.

Ensures that all operations are in line with specified company standards and statutory regulations. Leads and manages the M & E Operations Department so that it performs efficiently and effectively.


  • Interprets guest Function Sheets accurately to ensure that expectations are met and exceeded
  • Ensures that any M&E rooms not in use are in an appropriate state for show-rounds to potential customers, either by prior or chance appointments
  • Analyses upcoming business and determines weekly staffing needs, rotas team accordingly, bringing in casual function staff where business needs require it
  • Works with the M&E Sales Office team to ensure that all information about guest requirements is accurate
  • Ensures all M&E rooms are prepared in line with guests requirements
  • Is present to meet and greet guests as they arrive; checking requirements and communicating relevant information (e.g.
  • fire evacuation procedure, message system, etc.)

  • Manages banquets, events and private dining in the hotel’s function rooms
  • Ensures that all beverages and food items are prepared and served according to brand standards
  • Promotes additional sales / selling up whenever possible
  • Attends briefing and debriefing meetings with planning team as required
  • Ensures safe working procedures and carries out required risk assessments
  • Participates in Duty Management shifts when required
  • Establish and promote good internal relationships within your department, hotel, support office ensuring that we treat our internal customers with care and consideration.
  • Meet financial targets including profit and expenditure.
  • You are responsible for the performance of your team and as such you will

  • Excellent Leadership Skills
  • Attention to detail
  • Great communication Skills
  • Systems knowledge
  • Organisational / planning skills

  • Ability to Lead and Motivate
  • Capacity to Problem Solve
  • Knowledge of Food & Beverage Operations
  • Skill in communication

  • Knowledge of Liquor Licensing Laws (desirable)
  • Personal License Holder (desirable)
  • What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24 / 7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift
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