Engagement Manager
Farringdon, London, GBR, EU
10d ago

Our Customer Engagements Team is looking for someone with suitable experience within a legal environment who is interested in a new and exciting career opportunity as an Engagement Manager.

Reporting directly to the Head of Customer Engagements, the role is a vital part of our go-to-market engine, supporting some of our most strategic customers through their change journey as they look to embed our practical guidance and drafting tools into the way they work, helping to establish value while understanding our users’ wants and needs.

Your work will be critical in developing and maintaining relationships with our customers (focused mostly on the top 250 law firms and the in-

house market), across all levels of their businesses.

The role is focused around :

Client Engagemen t : engaging directly with senior decision makers and key influencers across our customers’ teams including managing / senior partners and GCs to understand their business drivers and motivations and to show them how our tools can add value to their teams and how they deliver their services to their clients.

You will also work closely with a range of legal practitioners to understand their day to day practices and to communicate how our tools can support and enhance their workflow.

Strong influencing skills are an important part of the role as you work to develop interest in what we can offer and an appetite for change amongst the customers you are working with.

You will be working with lawyers from a wide variety of practice areas and your experience of this audience will be critical in your ability to build connections, support and influence.

Change Management : developing and implementing a workable strategy to embed the use of our products across the practice areas of our customers and working closely with their teams through the course of those projects.

The role will involve ensuring that you develop close relationships across the customer’s business, identifying and communicating back areas for development with the product and supporting feedback between the customer and our broader teams.

You will need to work well cross-functionally with departments across LexisNexis to ensure that customers’ comments and questions are dealt with and that our products are meeting the needs of our customers at all levels.

Key Responsibilities :

  • Detailed knowledge of LexisNexis products
  • Market knowledge and competitor insights
  • Development of a strong relationship with each customer, including knowledge of their business, stakeholders and working practices
  • Liaison between customer and the LexisDraft and LexisPSL product teams (including practice area specialist authors and product development), ensuring (as appropriate) the right follow up on specific points is addressed by the right people in a timely manner
  • Be prepared to engage in product demos and proofs of concept. During demos and as part of the lawyer-to-lawyer conversation, show the key elements that will be of benefit to the customer based on the conversation and understanding of their specific needs.
  • Take time to understand the audience and tailor the approach dependent on the practice areas, matters and current issues faced by the customer and their individual users
  • Focus on what the product features mean for the customer’s business and the benefits this will bring to their practice
  • Core Competencies :

  • Commercial acumen
  • Project / Change management skills
  • Gravitas to engage at all levels
  • Strong influencing and negotiating skills
  • Customer focus and understanding of the importance of customer engagement
  • Ability to prioritise a highly varied workload
  • Team worker
  • Experience working in or with law firms and / or in-house or public sector legal teams. PQE experience as a qualified lawyer or a knowledge manager would be desirable but is not essential
  • Presentation skills
  • Interpersonal skills
  • Knowledge of competitor products
  • Apply
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