Insight / Strategy Analyst
Flexible working across our Dunstable / London offices
£ very competitive, 10% bonus and excellent benefits
We have an amazing opportunity for an experienced Insight / Strategy Analyst to join our influential and award-winning Customer Insight team who, most recently, have won 2 Aura Awards for best client-
side team and best insight impact team. Working on a variety of cross-functional projects, this role will bring customer insight to the heart of strategic and tactical decision-
making, ultimately enhancing customer experiences and making a real difference to the business. With high levels of exposure across all levels and teams, there is an opportunity to make a huge impact in this role and, most excitingly, you’ll see your projects through from initially joining up and analysing the data, to coming up with the strategy, making recommendations and seeing them come to life.
We are the UK's leading hospitality company, a FTSE 100 organisation with over 35,000 employees worldwide, and for the last 9 years running we have been recognised as a Top Employer’ by the Top Employers Institute
Owning successful brands such as Premier Inn and hub by Premier Inn, we have over 750 hotels and over 70,000 rooms across the UK, Germany and the Middle East.
We are also proud to own over 420 restaurants across the UK including Beefeater and our newer brands Bar + Block and Cookhouse & Pub.
With exciting plans to innovate and grow our core UK and international business, and always keeping our customers at the heart of what we do, there has never been a more exciting time to join Whitbread!
What you will be doing :
Working on cross-functional projects to bring customer insight to the heart of strategic and tactical decision-making in the business
Using data and analytical techniques to enhance customer experiences
Delivering a great variety of projects touching many different areas
Ensuring we have the right metrics in place to measure and track customer experience, quantifying the value of good service delivery
Developing a new test and learn methodology and more tactical identification of quick wins’ that improve our customer’s experiences
Why we’d love you to apply :
You have excellent academics with a Bachelor’s or higher degree from a leading university, ideally in a STEM or social research subject
You are passionate about using data to get under the skin of business questions and about the value data analysis and customer insight can bring to a business.
Having had experience in a data science or customer insight role, you have strong knowledge particularly of quant data sets and research methods an additional understanding of qualitative methods and competitor tracking is a plus.
You have an in-depth understanding of statistical and sampling methods
You have strong communication skills which enable you to communicate complex information in clear and simple ways.
You have excellent organisation and project management skills
You have strong commercial awareness having had 2+ years of experience in consulting / agency or in an in-house analytics or strategy team
You have a genuine enthusiasm and energy around solving problems independently and bringing the customer to life in a business
You have advanced Excel skills & SQL (R, Python are a bonus, although we are also happy to support anyone who is interested in learning these)
In return, we will offer you :
A market competitive base salary
Up to 10% annual bonus
A collaborative work culture that focuses on enabling your success and continuing your personal development
A genuine flexible working policy
Individual BUPA healthcare
Optional contributory pension matched up to 10%
Free parking across our Support Centre campus
Up to 25% discount off our brands
Perks at work