Claims Handler - Intakes in Aug, Sept + Oct!
AXA Bank
6d ago


AXA Partners are recruiting for Claims Handlers to join our Home & Motor department, with intakes available in August, September and October!

At AXA, encourage our people to learn and grow their career in the direction that’s right for you. We genuinely care about people.

That's why we’re passionate about making our employees and customers' lives better.

AXA is proud to have just been awarded 24th Best Place to Work by Glassdoor, reflecting how much our colleagues love working here.

The Role

AXA Assistance UK supports the needs of several hundred clients and several million of their customers in the UK and worldwide.

The assistance centre operates 24 hours a day, 365 days per year.

Joining us as a Claims Handler, you’ll be an essential member of the team helping our customers over the phone by handling their claims.

You will have strong communication skills, with the ability to build great relationships with our customers, based on integrity and trust.

You will work in our Redhill contact centre, providing full claims handling in relation to Home and Motor emergency assistance, helping our customers in the UK and those travelling overseas.

You’ll manage the claim, making sure all parties involved are all up to date throughout until the work is completed.

Position Details

  • Start Dates August, October, September
  • Fixed Term Contract Potential to go permanent
  • Shift Patterns - 35 hours per week on a rotating shift pattern between the hours of 7am 8pm including weekends
  • Salary £21,071
  • Qualifications

    We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service, natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.

    You’ll be a great listener, confident communicating over the phone and using computers and love working as part of a collaborative team.

    At times, you’ll be dealing with increased call volumes, particularly during extreme seasonal workloads. You’ll be able to deal with this calmly and still be able to focus on delivering great service.

    About AXA

    AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management.

    AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

    Our mission : Empower people to live a better life.

    Our values : Customer First, Courage, Integrity and One AXA.

    AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

    AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

    Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.

    What We Offer

    By joining AXA Partners, you will work in an open and supportive environment where you’ll be developed, challenged and encouraged to be your best.

    Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

    In addition to the above, here is a selection of our current benefits :

    Life Assurance 4x salary

  • Group Personal Pension Plan
  • Private Healthcare benefit after 12 months service
  • 22 days annual leave
  • Staff motor breakdown scheme
  • Free staff travel insurance
  • Discounted home insurance
  • Home emergency cover
  • At AXA, we’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

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