Based in HP10
Full time : 10 : 00 am to 6 : 00 pm Monday to Friday
TRC Group are currently recruiting for Patient Development Specialist based in HP10 area.
Summary of the role :
Working as part of a friendly team your role will be to provide excellent customer service to patients and healthcare professionals at all times.
Via the telephone, you will promote the products and services offered by the client.
Ideally, you will have a proven track record in a proactive sales environment together with excellent communication skills and a high level of flexibility.
You should be influential and persuasive with an analytical and enquiring mind.
You will have experience of upselling to existing customers by using your active listening and influencing skills.
This is a busy and varied role with no two days the same.
You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.
You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image.
Your duties will include :
Maintain and grow the business through outbound calls.
Closely follow up all sample requests to maximise and increase sales.
Increase retention by building strong relationships with patients.
Ensure that you are proactive in your approach to your work and patients.
Actively promote our products and service, at every opportunity, whilst maintaining service levels
Identify business opportunities by utilising your active listening skills
Work to targets set by Team Leader
Ensure you maintain and enhance customer service standards at all times
Become the Ambassador for the Patient Services department
Inspire all team members with your approach to work and commitment.
Continue to develop an understanding of the needs of both the patients and Health Care Professionals (HCP) to be able to give appropriate advice as required.
Maintain up-to-date knowledge of all products, both features, and benefits including some clinical knowledge to give appropriate advice as required.
Ensure correct data entry of all requests, conversions and evaluation requests into database
Identify patient advocates for service / products
Respond to patient complaints and address problems immediately
Work closely with the patients and HCPs to ensure everyone is kept up to date
Take an active part in all departmental meetings
Understand and uphold all systems within the department
Be able to work under own initiative with little supervision
Always prepared to go the extra mile
Act as an Ambassador for the department Inspiring team members
Perform any other tasks reasonably requested by the company as required.
Undertake any training deemed necessary.
The Ideal Candidate :
Excellent telephone manner
Proven telesales and customer service experience
Experience of upselling products / services to existing customers
Able to identify business opportunities
Ability to work to and driven to achieve targets
Excellent communication, oral and written, skills Proven excellent database skills data entry
Analytical and enquiring mind Possess influential and persuasive skillset
Able to demonstrate initiative
Possess a can do’ attitude
If you are interested in this position contact Rebeccaon 0113 457 3760 / rebecca therecruitmentcrowd.com