Patient Development Specialist
The Recruitment Crowd
High Wycombe
4d ago

Based in HP10

Full time : 10 : 00 am to 6 : 00 pm Monday to Friday

TRC Group are currently recruiting for Patient Development Specialist based in HP10 area.

Summary of the role :

  • Working as part of a friendly team your role will be to provide excellent customer service to patients and healthcare professionals at all times.
  • Via the telephone, you will promote the products and services offered by the client.
  • Ideally, you will have a proven track record in a proactive sales environment together with excellent communication skills and a high level of flexibility.
  • You should be influential and persuasive with an analytical and enquiring mind.
  • You will have experience of upselling to existing customers by using your active listening and influencing skills.
  • This is a busy and varied role with no two days the same.
  • You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.
  • You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image.
  • Your duties will include :

  • Maintain and grow the business through outbound calls.
  • Closely follow up all sample requests to maximise and increase sales.
  • Increase retention by building strong relationships with patients.
  • Ensure that you are proactive in your approach to your work and patients.
  • Actively promote our products and service, at every opportunity, whilst maintaining service levels
  • Identify business opportunities by utilising your active listening skills
  • Work to targets set by Team Leader
  • Ensure you maintain and enhance customer service standards at all times
  • Become the Ambassador for the Patient Services department
  • Inspire all team members with your approach to work and commitment.
  • Continue to develop an understanding of the needs of both the patients and Health Care Professionals (HCP) to be able to give appropriate advice as required.
  • Maintain up-to-date knowledge of all products, both features, and benefits including some clinical knowledge to give appropriate advice as required.
  • Ensure correct data entry of all requests, conversions and evaluation requests into database
  • Identify patient advocates for service / products
  • Respond to patient complaints and address problems immediately
  • Work closely with the patients and HCPs to ensure everyone is kept up to date
  • Take an active part in all departmental meetings
  • Understand and uphold all systems within the department
  • Be able to work under own initiative with little supervision
  • Always prepared to go the extra mile
  • Act as an Ambassador for the department Inspiring team members
  • Perform any other tasks reasonably requested by the company as required.
  • Undertake any training deemed necessary.
  • The Ideal Candidate :

  • Excellent telephone manner
  • Proven telesales and customer service experience
  • Experience of upselling products / services to existing customers
  • Able to identify business opportunities
  • Ability to work to and driven to achieve targets
  • Excellent communication, oral and written, skills Proven excellent database skills data entry
  • Analytical and enquiring mind Possess influential and persuasive skillset
  • Able to demonstrate initiative
  • Possess a can do’ attitude
  • If you are interested in this position contact Rebeccaon 0113 457 3760 / rebecca therecruitmentcrowd.com

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