Senior Product Specialist Finance
Civica
London, London, GB
9h ago

Competitive + benefits

Education Resource and Libraries deliver 3 core products, FinancialsLIVE, REMS and Spydus software to education institutions and library establishments.

Key to the success of implementations is to maintain the throughput of new projects and hand over to support in a timely manner with minimal return to a project once built and trained.

This role is strategically positioned to both build knowledge and skills in the support team and to be the escalation point prior to any consultant involvement from the consultancy / enhanced support team.

Additional responsibilities include joining the consulting team in delivering consulting, configuration, training and implementation during peak periods.

The role holder will be the bridge between the support and consultancy teams and will ensure that all internal avenues within support are taken before any further intervention, where an enquiry is escalated to the role holder it will be their responsibility to resolve, document and disseminate the learning to the entire team to improve.

Importantly the role holder will be responsible for ensuring adequate training of the customer support team and the knowledge base for the FinancialsLIVE product.

Life at Civica

Help us continue to build on 19 years of unbroken growth and maintain our position as a Top 2, UK software company.

Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.

  • Blended working : less commuting, more time with your friends and family.
  • Investors in People’ Gold : We prioritise the development of our colleagues to match their ambition.
  • Financial Times - Diversity Leader 2021 : We’re committed to maintaining an inclusive and supportive culture.
  • Top rated employer Glassdoor : Our average length of service is 9 years.
  • Societal Impact : Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
  • About You

    The successful candidate will ideally have previous experience working with a Financials product and will have demonstrable expertise in balancing multiple competing priorities.

    You will have the ability to take ownership of a problem and see through to resolution.

    Knowledge of schools / education / Libraries market place, particularly the FinancialsLIVE product is highly advantageous.

    About the Role

  • Escalation point for all enquiries from support, acting as the bridge with consultancy to limit disruption
  • Provide configuration, consulting, training and implementation support to the consulting and configuration team during peak times
  • Provide training for customers and colleagues as required
  • Identification of learning opportunities, securing time for training and sharing of knowledge for the customer support team
  • Production and maintenance of knowledge articles and sharing of such with the team and client base
  • Development of online video and self-help content for uploading onto the Civica Education online help portal
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