Our Digital HR Transformation and Technology offering is one of our key growth areas within PAS, focusing on assisting our clients to navigate the Digital HR agenda, all in service of the employee experience.
This includes leveraging the power of ServiceNow to optimise the HR function to better serve the enterprise. We are looking for both experienced candidates across the public and private sector.
The successful candidate will be a business-focussed ServiceNow delivery professional with a passion for embracing the implementation of supporting technology as well as the ever-evolving approaches and methods of delivering transformation projects.
As a member of our Digital HR Transformation and Technology team, you will join a talented group of professionals that help clients in a number of areas.
Our focus is on achieving business outcomes for our clients as opposed to simply delivering a technical answer.
Your key responsibilities
We are now seeking experienced ServiceNow Managers with experience in leading on Employee centric implementations.
As a Manager, you will play a key role in helping organisations achieve business results through the application of technical solutions.
In this role, you should be able to deliver quality client service, deliver insightful solutions and balance multiple priorities.
You will also be expected to have excellent communication skills, integrate into and lead new teams, and rapidly establish relationships.
More specifically, the successful candidate should demonstrate :
Acting as a technical leader across the ServiceNow project delivery and solution implementation
Leading and designing workshops, configuration builds, iteration playbacks, managing change requests and scope change, supporting testing cycles, go live and hyper care activities
Overseeing application and workflow configuration
Developing client-specific reporting processes and integration components
Developing detailed roadmaps, risk mitigation and governance plans and managing project reporting
Ability to consider the broader business context, processes and implications and not just the immediate challenge or task in hand when advising clients
Working closely with ServiceNow technical teams to set up the SaaS Platform
Providing trusted advice on how digital transformation and technology enablement can lead to business improved performance
Bringing forward thinking insights of the market and purchasing trends, building lasting client relationships and winning new business (pursuit efforts by preparing proposals and delivering presentations to potential clients).
Helping clients solve complex business problems using analytical skills to provide supporting evidence and appropriate rationale
Coaching and developing junior resources and peers, acting as a visible role model for our people
Skills and attributes for success
Be professional, quickly establishing personal credibility and demonstrating expertise
Have strong personal impact and resilience, and be able to influence and persuade clients and stakeholders to gain assist for major changes and key decisions
Take a practical approach to solving issues and gaining client agreement
Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions
Be skilled in facilitating and encouraging collaboration amongst team members
Be confident and effective in recognising and managing potential issues during client assignments
To qualify for the role you must have
Four or more years of ServiceNow technical experience with a focus on employee experience and HR Service delivery
Ideally prefer relevant certification with ServiceNow
Track record of responding to client needs with compelling proposals, delivering business value in a market-competitive manner
Experience leading teams and supervising others both onshore and offshore
A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
Ideally, you’ll also have
Relevant professional experience, including for example previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to a large-scale project(s)
Experience with broader HRIS solutions
A primary degree and any post graduate degrees and professional qualifications are also desirable but not critical e.g. CIPD
What we look for
We’re interested in curious people, with a genuine passion for finding and implementing innovative ways to nurture growth.
You’ll also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds.
You must be willing and able to travel.
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes assistance for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
As a purpose driven organisation, we are also proud to offer multiple opportunities to volunteer with our global corporate responsibility programme EY Ripples.
Plus, we offer :
Coaching and feedback from some of the most engaging colleagues around
Access to a range of client projects
Opportunities to develop new skills and progress your career
Flexibility within a truly diverse and inclusive organisation