Platform Operations Engineer - London/remote (O11y, ELK, APIs, Python)
London, London, City of
3d ago

About Railsbank

Railsbank is the leading global Banking-as-a-Service (BaaS) platform and gives customers access to global financial services with five lines of code.

In November 2020, the company announced it had raised USD37million in growth funding to continue its momentum following the signing of two partnerships with Visa and an investment from the payments giant, as well as the acquisition of Wirecard in the UK.

The Railsbank platform is an enabler for customers like fintechs, prominent brands and traditional financial services firms to launch any financial services use-case they can think of, using Railsbank’s super simple set of APIs, financial operations capabilities, regulatory licenses and partner network.

Railsbank is a one-stop shop for bank in a box services.

An example of the power of the Railsbank platform is that in the space of three working days, customers have built fully functional prototypes of digital banking apps that create real bank accounts, spend money with a real debit card (with the customer’s branding) and can send and receive real money through bank transfers.

This speed in standing up fully functioning financial services use-cases is unique in the world.

The success of Railsbank is purely driven by our high-performance team, who have an unwavering belief and dedication to the core values that unite us.

As a result of building a team on core values, we have been from the beginning and shall remain a diverse and inclusive team.

For example, Railsbank is the only Fintech in the world with a 50 / 50 gender ratio.

The team’s performance has been recognised through both customer successes and Railsbank winning many awards including being included in the FinTech50 (Europe’s Top 50 Fintech Companies) for two years in a row.

The Role

Platform Operations at Railsbank is a cross-functional Operations / Engineering team which is involved in multiple phases of our products lifecycle.

Platform Operations areas of expertise include tier-3 platform level support, observability, automation, operational excellence and technical customer advisory.

We are looking for you to :

  • Drive automation of manual day-to-day activities for all Operations teams.
  • Provide outstanding tier-3 support to quickly and efficiently troubleshoot and resolve simple and complex issues & customer requests.
  • Participate in on-call rotation to ensure fast 24 / 7 incident response and resolution.
  • Monitor Railsbank platform health; provide analytics and forecasts for long-going trends.
  • Develop platform observability, define and implement monitoring and alerting requirements; serve as subject matter expert in observability and monitoring.
  • Define and document standard operating procedures. Create and maintain platform knowledge documentation.
  • Identify areas for process and efficiency improvement, recommend solutions and assist in overseeing implementation. Actively facilitate continuous process improvement.
  • Advice customers on technical implementation and help them to resolve their issues, carry over technical feedback into Product and Engineering teams.
  • What We Look for in Your Professional Skills

    This is a key role in a dynamic and high-growth startup environment. To excel in this environment, you should be a self-starter and possess the ability to get things done’.

    You should enjoy working as a team and driving successful shared outcomes across functions. In this high-growth environment, there may be times when you will be required to take on multiple projects, you should be keen to embrace the opportunities that this brings.

    We are looking for the following skills / experience :

  • You love to automate away manual interactions and have a passion to help your team members (and yourself) to become more efficient by eliminating their toil.
  • You can work in both software engineering and operations, understanding how as a Service platforms run and scale from both standpoints.
  • Can debug both automated and human processes, identify inefficiencies and come up with improvements.
  • Can find balance in all things, understanding that sometimes the added complication is not worth the benefit.
  • You are experienced with http / json APIs using tools such as Postman.
  • Can demonstrate ability to support and administer large scale high volume production environments.
  • Proficient in searching and analysing application log files with ELK stack.
  • Experienced with monitoring & alerting tools (Grafana, PagerDuty, Site24x7 and others).
  • Experienced with Python and / or other scripting languages.
  • Familiar with SQL, able to write data queries on SQL database to investigate customer queries.
  • Familiar with Data Management tools like Snowflake, Databricks, Looker.
  • Experienced with Cloud environments : we work in AWS, AWS Lambda development experience would be a strong advantage.
  • Can equally easily find common language with a tech nerd and a sales person.
  • Professional experience in financial services would be an advantage.
  • Team player, including the ability to work well and contribute to the internal teams locally and internationally, as well as with diverse types of clients.
  • Positive and open minded outlook, able to contribute to the cultural aspects of the company.
  • Good organisational skills and the important ability to thrive in a fast moving, dynamic environment that is fun, while serious as well (we are responsible for other people’s money and we take this and our regulatory responsibilities very seriously).
  • This position sits in the Operations area of Railsbank and includes working as per the following rota :

  • Hours : Full time, 09 : 00-17 : 30
  • Additional hours : on-call rotation for 24 / 7 support
  • Unless agreed otherwise the role will be a full time role and you will be based in our London, Newcastle or Vilnius office.

    What We Look for in Our Team Members and Our Values

    Our core values are excellence, accountability, diversity, work / life balance, trust, fun, inclusive, friendship, noble cause, and respect.

    Being an integral part of the Railsbank team and sharing our values is important to us. The environment at Railsbank is fast-paced, exciting and dynamic.

    It suits people that love to collaborate and support one-another.

    Equal Opportunities Employer

    Railsbank is an Equal Opportunity Employer and does not discriminate on the basis of race, religion or belief, colour, sex or gender identity, sexual orientation, age, disability, national origin, marital status, or any other basis.

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