Leisure Attendant
University of Glasgow
Glasgow, GB
10h ago

Leisure Attendant Job Purpose In this customer facing role you will be responsive to member’s needs, maintaining excellent UofG facilities and equipment while sustaining a safe and welcoming environment.

Main Duties & Responsibilities 1. Proactively engage and communicate with customers to provide an outstanding customer experience.

2. Provide information to existing and prospective customers on the services provided by UofG Sport in a positive and professional manner.

3. Provide pool lifeguard and steam room / sauna supervision to maintain levels of safety, guidance for swimmers and other pool area etiquette.

4.Undertake key building operations tasks including, but not limited to;a. Set up and take down equipment safely and on time to promote smooth transition between activitiesb.

Ensure high levels of cleanliness, particularly changing and toilet facilities, are maintained at all timesc. Preventative maintenance of equipment and fabric of the building is undertaken, maintenance information recorded, and damage / faults reportedd.

Laundry of towels and other core items5. React to emergency situations, apply first aid treatment and complete appropriate documentation.

6. Assist the Duty Managers and Senior Operations Assistants in the collection and counting of the vending operations and stocking of machines.

7. Ensure compliance with relevant H&S and ISO legislation during all work activities, as detailed within the Emergency Action Plan (EAP) and Normal Operating Procedures (NOP).

8. Responsible for co-ordination with emergency services, customers and Duty Managers in the event of an incident and in line with Emergency Action Plan (EAP) and the Normal Operating Procedures (NOP).

9. Assist the Duty Managers and Senior Operations Assistants in facility closing procedures to ensure customers have vacated premises and the facility is left safe and secure.

Knowledge / Qualifications Essential A1 Scottish Credit & Qualification Framework level 3 in English and Mathematics or equivalent, and some experience of working in a similar role.

Or, the ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.

A2 Requirement to hold either an up-to-date Pool Lifeguard Qualification (NPLQ or NARS), or First Aid at Work qualification.

If only one qualification is held, there is a requirement to obtain the other qualification within 3 months of commencing employment.

A3 Knowledge of correct manual handling technique. Desirable B1 REPs Level 2 qualification.B2 Basic familiarity with standard office software such as MS Office, email and the internet.

  • B3 Current holder of a Full Clean Driver’s License. Skills Essential C1 Strong, confident and adaptive communicator with good interpersonal skills, adjusting style to suit different people or situations;
  • ability to start conversations as well as respond positively to enquires and communicates effectively with team members.

    C2 Ability to work under pressure and deal with customer queries effectively in a timely and proactive manner.C3 Work effectively as part of a team, actively contributing to team morale.

    C4 Good time management skills.C5 Work independently and under minimum supervision.C6 Strong swimming and lifeguarding skills, including spinal board management.

    C7 Ability to react calmly, quickly and effectively in emergency situations. Desirable D1 Ability to use defibrillator.D2 Ability to operate and manoeuvre mechanical grounds maintenance equipment.

    Experience Essential E1 Relevant sport / leisure facility experience (or equivalent) with qualifications above.E2 Proven ability to successfully operate within a multi-functional team, delivering against agreed targets.

    E3 Experience of dealing with demanding customers, enquiries and feedback. Desirable F1 Previous experience of working in a busy customer facing environment.

    F2 Experience of working in wet side and dry side leisure facility operations.F3 Experience of working in outdoor leisure facility operations. Dimensions

  • Frontline member of staff dealing with a diverse range of enquiries from the 15,000+ UofG Sport membership comprising students;
  • staff; associated staff and alumni; community members.

  • Contributes to the frontline operations of a vibrant University Service with a daily throughput of 2,000-3,000 visits throughout the year including public holidays where required.
  • Contributes to providing customer information on a wide and varied programme of events and services (one of largest programmes offered in the UK) including over 80 exercise classes per week, consultations, inductions, 50 sport clubs, sport leagues, recreational bookings and events.
  • Contributes to the setting up (layout and equipment) of a variety of indoor + outdoor activities and sports.
  • Terms & Conditions Salary will be on the Operational Grade, level 2, £18,068 per annum, plus shift allowance, pro-rated (where applicable) to the number of hours worked.

    There are multiple roles available, both full time and part time, all of which are open-ended (permanent). Please state your preference in your cover letter.

    Full time roles allow for an additional 15% shift allowance payment, and a 6% allowance for part time roles. The full time posts work patterns operate 5 over 7 days, Monday to Sunday, and both the full and part time posts include evening and weekend working.

    A high degree of flexibility is required for both roles. New entrants to the University will be required to serve a probationary period of 6 months.

  • The successful candidate will be eligible to join the National Employment Savings Trust (NEST) Pension Scheme. Vacancy reference : 075487;
  • closing date : 24 January 2022 It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

    We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.

    The University of Glasgow, charity number SC004401. Vacancy Ref : 075487Close Date : 24-Jan-2022 23 : 45 var links document.

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