Security Officer (Corporate Dedicated Relief)
Mitie
London, England, GB
20h ago

Summary of the role

Can you engage with others, build rapport and deliver exceptional security and customer service every time? If so, we have great opportunities for a Dedicated Relief Front of House Security Officer who wants to pursue a successful career with Mitie at Lloyds of London.

As a Dedicated Relief Front of House & Tower Security Officer you’ll be responsible for representing a prestigious blue chip client by delivering exceptional service and engaging with our clients.

You will be passionate about ensuring a safe working environment and deliver high standards of customer service. Success in this role is all about offering a security service with a concierge feel.

Being well presented in personality and in appearance and delivering the kind of service that results in complete customer satisfaction.

The Role

  • Liaise with clients and customers in a polite and professional manner
  • Providing a visible presence to deter unsavory behavior
  • Reassure the client that their employees and facilities are safe
  • Politely and proactively authenticating right of access
  • Following site specific procedures
  • Maintaining the highest standards of security whilst maintaining professionalism
  • Conduct regular patrol duties on foot
  • Pinpoint suspicious behaviour and take remedial non- confrontational action
  • Taking responsibility for the security of the building entrances
  • Being confident in approaching visitors to assist in improving their journey
  • Proactively observe the reception area for opportunities to assist with colleagues and guests
  • Develop, practice and promote good internal relations in order to identify opportunities to improve the Lloyds experience
  • To collaborate with reception to a seamless, professional customer journey
  • The Person

  • A key requirement is to have an in date valid SIA Licence and previous security experience
  • Able to work London and Chatham
  • Ideally security experience in a customer focused environment
  • Excellent people management skills coupled with an ability to engage with colleagues and client customers at all levels
  • Excellent interpersonal and communication skills
  • Proactive attitude and awareness of personal health and safety
  • A desire for continuous personal and professional development
  • Patience, excellent listening skills with the ability to encourage others to commit to action that will increase their performance.
  • Ability to travel to sites in your local area
  • Attention to Detail
  • Ability to complete administrative procedures;
  • Customer Focussed Approach
  • Outstanding interpersonal skills
  • Well organised, with a high level of concern for quality and the delivery of excellent customer service.
  • Committed to following procedures and ensuring tasks are fully completed
  • The Person

  • A key requirement is to have an in date valid SIA Licence and previous security experience
  • Able to work London and Chatham
  • Ideally security experience in a customer focused environment
  • Excellent people management skills coupled with an ability to engage with colleagues and client customers at all levels
  • Excellent interpersonal and communication skills
  • Proactive attitude and awareness of personal health and safety
  • A desire for continuous personal and professional development
  • Patience, excellent listening skills with the ability to encourage others to commit to action that will increase their performance.
  • Ability to travel to sites in your local area
  • Attention to Detail
  • Ability to complete administrative procedures;
  • Customer Focussed Approach
  • Outstanding interpersonal skills
  • Well organised, with a high level of concern for quality and the delivery of excellent customer service.
  • Committed to following procedures and ensuring tasks are fully completed
  • Additional Information

    It’s the little things that count -

    On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

    Note :

    This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.

    Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and / or the needs of the business.

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