Fluent French speaker needed in Northampton! You will need to have first class customer service experience, as well as be fluent in French and also speak excellent English.
This is a great opportunity to join this successful online retailer. You will be dealing with customers and resolving issues on a daily basis.
Experience of dealing with customers is essential.
The customer services team is responsible for delivering customer support through various channels, including (but not exclusively) : telephone, e-
mail, live-chat, video chat and social media, helping to reduce customer issues and create a positive customer experience whilst delivering high levels of first time resolution and customer satisfaction.
Duties and Responsibilities :
Work collaboratively with fellow team members, other departments and 3rd Party suppliers to deliver upbeat, positive and helpful resolution of customer support questions received through e-
mail, phone, live web chat and social media.
Ensure and retain accurate records in Zendesk of all customer communication, ensuring all issues are dealt with through back office applications.
Work with the Customer Experience Manager to develop and enhance customer first time resolution and to deliver best in class practices.
Working on delivery issues with carrier partners and where necessary instigating refunds to customers.
The role will involve communicating to customers located in all parts of the world.
Working with internal IT systems to develop dashboards and clear, easy to use systems and reports for immediate issue recognition.
Ad hoc tasks and projects as determined by the Head of Customer Experience, Operations Director, COO or CEO.
Skills / Qualifications :
Proven customer service skills within a customer focused environment (ideally as a Beautician or within Beauty Retail, but not essential).
Beauty experience would be advantageous.
Experience and understanding of customer confidentiality, processing payments and related security procedures.
Excellent written, verbal and numerical skills as well as a strong work ethic.
Clear, concise and professional telephone skills.
Excellent keyboard skills.
Ability to work to tight deadlines and manage projects independently.
Strong MS Office skills, knowledge of Zendesk would be advantageous.
Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.
ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.