Head of Resource Planning
cactus search
West Midlands, UK
1d ago
  • Lead, develop and grow the Planning function
  • Oversee all planning, forecasting and scheduling across all operations identifying efficiencies where possible.
  • Improve resource optimisation processes and methodologies.
  • Investigate, test and implement relevant tools to ensure accurate planning, forecasting and scheduling
  • Work closely with the Recruitment team and the Operations to accurately plan resource requirements (including recruitment, on boarding, training etc)
  • Work closely with HR to integrate in-house HR absence management systems into WFM technologies
  • Work with the Senior Management to create relevant MI to deliver meaningfull oversight
  • Extensive workforce planning / resource planning experience from a Customer Service / contact centre environment
  • Good coaching and Team Management Experience
  • Extensive experience of using WFM tools
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