Residential Customer Services Senior Advisor
Royal Holloway, University of London
Egham, GB
2d ago

Full-Time, Permanent

Residential Services within Commercial Services have recently undergone a restructure and we are now in a position to invite applications for the post of Residential Customer Service Advisor.

We are looking to recruit a self-motivated customer focused individual, to supervise a team delivering a range of services ensuring our student, staff and visitor experience reflects our Commercial Services mission of Delivering Inspirational Customer Service.

The post holder will supervise team members across reception, post and accommodation support services. The post holder will work closely with other colleagues within the department, as well as colleagues from other Professional Services to ensure that a co-

ordinated approach is provided for our core business of student residences and seasonal commercial hotel activity.

The successful candidate will have previous experience in a reception / facilities / hotel and or residential environment within a supervisory / team leader role and will be able to demonstrate a commitment and enthusiasm for delivering Inspirational Customer Service.

The role holder will have excellent administration, communication, organisational and problem solving skills.

Applicants should be comfortable working in a busy and pressurised environment on a shift based rotation, have good IT skills and an awareness of the developing digital environment.

In return we offer a generous annual leave entitlement, a contributory pension scheme, childcare vouchers, discounted sports facilities and a firm commitment to training and development.

The position is full time working 5 out of 7 days a week on a rota based shift pattern, including some weekends, early morning and evening working.

In return we offer a highly competitive rewards and benefits package including :

  • Generous annual leave entitlement
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution
  • Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
  • Free parking
  • The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

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