The opportunity :
Reporting to the Supervisor, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collections targets.
He / She has a passion for delivering the best in class customer experience in the cash collections function and has the drive to learn from others on supporting the Cash Collections strategy.
Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.
You are great at :
Accountable for the timely collection of accounts in your account portfolio; including ensuring accurate customer information is maintained;
Responsible for effectively resolving collections disputes in your portfolio;
Responsible to keep updated with changes in collection practice and process;
Accurately evaluate the likelihood of collectability of disputed / contentious items before they hit 90 days past due to flag at risk accounts to your leader to resolve;
Partner with your peers to support collections activity in other portfolios as required to ensure cash flow targets are met
Assist your leader in other project / initiatives as assigned to deliver on best in class process and practice for the Cash Collections function.
What it takes :
Extensive collections experience, preferably global B2B preferred.
Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers
Strong customer service mindset with the ability to solve it right the first time
Strong organization and time management skills, with demonstrated success managing multiple priorities
Good working knowledge of SAP and of Microsoft Office Excel
Self- starter with a continuous improvement mindset to support best in class process automation
Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems.
Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.
French or German Language skills an asset