Customer Success Manager F/M
London, England, United Kingdom
4h ago

LumApps supports a company’s digital transformation by optimising the communication, collaboration and engagement of their customers, partners, and above all - employees.

International companies of all sizes trust LumApps to improve the productivity of their teams through our social and collaborative intranet solution and employee social advocacy offering.

Our software helps make employees more efficient and better connected - all over the world.

Our mission is to create an environment where all employees are engaged and working together towards the same goal.

Since our inception in 2012, LumApps has grown into an international business with offices in New York, Austin, San Francisco, Paris, Lyon, London and Tokyo.

LumApps has more than 4 million users and has raised 100 million euros from leading European funds. Today we support companies such as John Lewis, Just Eat, The Economist, Colgate-Palmolive, Electronic Arts and Airbus.

If the values - be bold, do amazing things , say what you mean, do what you say , One team, same mission and always be evolving - are in keeping with the way you want to work then apply now!

Key Responsibilities

  • Manage multiple client supervision simultaneously
  • Monitor user adoption of the platform
  • Create and maintain a trustful relationship with existing customers through regular points depending on the type of follow-up
  • Support customers in dealing with their anomalies by making the link with the support and product teams when needed
  • Initialize and coordinate the interventions of LumApps project managers and product experts (PM or PO)
  • Lead and execute action plans with customers for continuous improvement of the platform and adoption
  • Focus on a "use cases" approach to get users on board
  • Work closely with account managers to identify needs that require a renew , an upsell or a cross-sell
  • Follow-up customer’s evolution needs to Lumapps product teams
  • Keep the existing customer database up to date
  • Ensure reporting on activities and income
  • Skills

  • 5+ years of enterprise software or SaaS account management experience with a demonstrated track record of success
  • Familiarity with sales cycles in competitive markets
  • Be able to proactively communicate with customers and with internal teams
  • Manage a reliable reporting on activities and revenue
  • Motivation to make our customer successful in the usage of our solution to build a success-drive growth
  • Be able to share cultural values of the company
  • A high level of autonomy in a fast growing environment
  • Why join us?

    We are a talented team that is committed to success. Being part of the team means working together to achieve our shared goal.

    We will always recognise people who can say what they think and do what they say. And we will allow you to be constantly evolving.

    We offer a great working environment and the opportunity to join an exciting, growing, well-funded company with great opportunities to learn, develop and succeed.

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