Finance Manager
Capita Life & Pensions
UK - England - Yorkshire
6d ago

Capita Customer Management are the UK’s leading provider of outsourced customer management services. We have more than 100 million customer conversations every year, on every channel, across the globe.

We know that today’s marketplace wants a customer management partner, not just another supplier. A partner who will put their experience to work in driving your costs down, a partner who can drive your revenue up too and a partner who will commit to transforming your end customer experience.

That’s who we are. That’s what we do

A Unique Opportunity has arisen for a Finance Manager to join the Customer Management Division.

Role

This role is works across both Commercial and Core Finance Teams based in Leeds and will report in to the Head of Finance.

This is a key business partnering role for Operations. The individual is responsible for client net profit reporting, analysis of reported performance against expectations and a full understanding of drivers influencing business performance.

The role may involve some people management.

Actual Results :

Produce accurate and timely reporting for a small portfolio of clients on a monthly basis. Ensure accurate representation of the client P&Ls, post all required ledger entries, along with reconciliations of all Working capital, Accruals and Prepayments, and maintain cash flow reconciliations.

  • Review reported performance against flexed targets, and ensure that the key drivers of variances are explained;
  • Build and maintain strong professional relationships across the business to influence financial performance and understand contract, price and cost drivers & challenge assumptions where necessary;
  • Forecast Results :

  • Produce accurate forecasts of revenue, costs and margin by liaising with & challenging the Sales, Operations and Planning teams;
  • Review forecast against Business Plan and previous forecast targets, and ensure key drivers of variances are explained;
  • Working Capital & billing :

  • Minimise Working Capital through accurate & timely billing to clients, and ensure query resolution on a timely basis;
  • Liaise with the client to minimise and resolve queries with billing.

    Reporting :

  • Deliver monthly scheduled and ad-hoc reporting to tight deadlines;
  • Help the Contract Accounting team in streamlining existing processes, and designing new reports and processes where necessary;
  • Skills & Experience :

    Qualified Accountant (ACCA / CIMA / ACA)

    Previous experience in accounting role (industry or practice).

    Diligent, attention to detail, willing to challenge.

    Good Excel skills.

    Good at communicating at all levels, with finance and non-finance teams

    Ability manage own workload, and meet tight reporting deadlines.

    Hands on and enthusiastic individual looking for career development

    Systems Used

    SAP & Axiom. Excel used extensively, along with Word & Powerpoint.

    Our values

    Our values open, ingenious, collaborative and effective are at the heart of our business. We’re looking for honest, straight-

    talking people who are highly intelligent and creative, who work brilliantly as part of a team or leading a team, and who never accept mediocrity.

    We’re looking for people that personify these values, who get involved in different things, deliver what they promise, take responsibility, embrace diversity, and respect their colleagues.

    In return we can offer you excellent career progression and a salary and benefits package to match, along with the opportunity to expand your horizons, shape our future, make an impact and be yourself

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