Underwriting Services Specialist
QBE Insurance Group Limited
UK, Liverpool, Liverpool
6d ago

Primary Details

Time Type : Full time

Worker Type : Employee

Underwriting Services Specialist

Chelmsford)

QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business.

Active in both the Lloyd’s and company market, we offer considerable diversity to the broking community. We’re a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

The Opportunity :

  • To act as a bridge between the transactional activities of the offshore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services;
  • across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client / Broker organisations ensuring that all operational issues are resolved in an efficient and effective manner.

    Core Responsibilities will include (but not limited to) :

  • Be aware of the annual business plan for the Underwriting Division / s your role supports.
  • Understanding and incorporating the strategies for achieving individual or work unit objectives.
  • Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity.
  • Ensuring all debt is received on the due date and all avenues are explored to collect overdue debt.

  • Review Broker statements, ensuring that any unreconciled premiums are completed.
  • Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
  • Develop, maintain and enhance process documentation and user guides following the Document Standards templates.
  • Analyze all processes related data, highlighting areas of concerns and propose working solutions where applicable.
  • Resolve queries and issues that are raised by our internal and external clients as well as our extended team in the GSSC within required timeframes
  • Perform any transactional activities that the extended team are responsible for, as and when required as part of the Business Continuity process
  • Ensure quality and timely data capture across all processes is accurate enabling effective MI.
  • You will need to be able to display you have the following qualifications and experience

  • Relationship management experience, establishing and maintaining strong business relationships
  • A good customer service, negotiation and influencing skillset
  • Intermediate level use of MS office applications, Word, Excel, PowerPoint
  • Good understanding and ability to analyse detailed reports.
  • Preferably experience working with insurance, ideally underwriting administration and credit control experience within the Commercial / London Insurance market.
  • At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce.

    QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job.

    We’re Happy to talk Flexible Working’.

    How to Apply :

    To submit your application, click 'Apply' and follow the step by step process.

    Equal Employment Opportunity :

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

    We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions.

    Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.

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