Helpdesk Administrator - Saturday's
G4S
Stevenage, Hertfordshire
4d ago

Role Responsibility :

As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments.

We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.

At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.

Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork.

We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.

We have an opportunity for a Part Time Helpdesk Administrator to join our team at Lister Hospital in Stevenage. This is a part time role working 6 hours on Saturday's between the hours of 16 : 00 and 22 : 00.

As a Helpdesk Administrator, you will serve as the first point of contact for Clients and G4S staff to raise tasks on our Concept system for Facilities Services to our East and North Hertfordshire NHS contract.

Key responsibilities of this role will include :

  • Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function, including management of all preventative maintenance (PPM) scheduling and reactive service calls.
  • Update the client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
  • Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.
  • Produce a variety of reports regularly.
  • Carry out modifications and updates on system data regularly and maintain an effective filing system.
  • Liaise with external parties where required.
  • Support the Operations team in the management of services to the business as well as any general administrative duties as required.
  • The Ideal Candidate :

    To be successful for this role, you must be a self-starter who is highly motivated, flexible and innovative with work practices.

    You should also have excellent interpersonal skills, the ability to remain calm under pressure and have good time management.

    Experience of working within a Facilities Management environment, as well as intermediate to advanced IT literacy in Microsoft Office and Knowledge of operating FSI Concept Evolution and FSI Go would also be desirable, but is not essential.

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