Sales Support Coordinator
Natus Medical Incorporated
Brackley, UK
9d ago

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Check and ensure work is completed in line with agreed dates set by the Customer Service Manager
  • Day to day communication with both customers and suppliers with regard to any queries
  • Contribute to tender submissions for sales opportunities for our range of instrument and Service products
  • Develop existing services to all of our customers working as an integral part of the overall in house Support team of Customer Service and Technical assistance Centre
  • Assist with general administration within the company including the answering of company phones and any in house duties covering in house staff as required during periods of absence
  • Organisation of equipment ordering in line with company schedules
  • Acting as an internal point of contact and support for a field based team of sales managers including handling customer queries, logistical support for Otometrics employees
  • Raising of quotations and proposals as directed by the Sales Team
  • Raising of Purchase Orders in line with company systems
  • Picking and packing of equipment and consumables within the warehouse environment
  • Send out calibration reminders and if required, generate calibration quotes and raise internal Service Requests for the engineers
  • Maintain the service contract spreadsheet and raise Service Requests for annual calibrations and also quote renewals when required
  • Raise internal Service Requests phone / email enquiries and also installations
  • Day to day communication with both customers and colleagues with regard to any queries
  • Maintain customer files and databases in line with company processes and requirements
  • Develop existing services to all of our customers
  • Assisting in other areas of the business where peak demands may necessitate additional temporary support from other departments
  • General accounting functions, invoice queries, sending out copy invoices, banking
  • KEY REQUIREMENTS :

  • Candidate will be a self-motivator capable of working on own initiative
  • Previous customer facing experience would be an advantage
  • Excellent IT skills including Microsoft Office -Excel (essential), Access and Word including Outlook are primary requirements and PowerPoint would be an advantage
  • Excellent organisational skills and experience of managing your own diary
  • Strong communication skills both verbal and written
  • Demonstrate good negotiation skills with the ability to be able to logically challenge when situation requires
  • Demonstrate the ability to work well with people and provide evidence of excellent customer relationships and telephone manor
  • Strong time management skills with a track record of prioritising and achieving against tight deadlines, with the ability when required to work independently.
  • Key to the role is to be able to demonstrate strong organisational and process driven skills including the ability to instigate and deliver problem solving / troubleshooting techniques required in implementing new and or improved procedural process improvements internally.
  • To present a positive attitude to all you do both when working independently and supportively within a team structure and work across teams where necessary leading by example.
  • To demonstrate from day one a Can-Do attitude to everything you are asked to do as described within this role.
  • To be able to challenge and highlight risk, politely and professionally and at all times offer solutions to support any challenges made
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