Bilingual Application Consultant
Talent Crew
England, London
2h ago

Our client, a leading provider of software solutions, seeks an Application Consultant who will :

  • Deliver training and application consulting services in the area of contact center, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices.
  • Collaborate with colleagues and clients to define Contact Centre strategies that drive improved business performance.
  • Focus on Contact Center best practices & processes around workforce management, quality and / or automation.
  • Drive successful delivery of contact center performance improvement recommendations resulting in highly satisfied, referenceable clients.
  • Develop presentations and present consulting recommendations.
  • Key Responsibilities :

  • Drive effective product usage by setting up solutions aligned to our client business needs : Set up application users, database configuration, forms and workflows according to client business processes
  • Deliver on site and remote application training and consulting services that create measurable value that leverage clients’ investment in the technology.
  • Deliver consulting services in the area of contact center, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices.
  • Focus on contact center best practices & processes.
  • Analyse new and existing customers KPI performance and develop contact center improvement plans.
  • Responsible for successful delivery of application consulting, education, and enablement resulting in highly satisfied, referenceable clients
  • Required Experience : English / French or English / German bilingual.Domain experience with contact center Workforce Management;
  • Process Automation (Robotics); or Quality Management solutions.Ability to work flexibly and independently in a fluid, start-up like environment.

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