Our client, a leading provider of software solutions, seeks an Application Consultant who will :
Deliver training and application consulting services in the area of contact center, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices.
Collaborate with colleagues and clients to define Contact Centre strategies that drive improved business performance.
Focus on Contact Center best practices & processes around workforce management, quality and / or automation.
Drive successful delivery of contact center performance improvement recommendations resulting in highly satisfied, referenceable clients.
Develop presentations and present consulting recommendations.
Key Responsibilities :
Drive effective product usage by setting up solutions aligned to our client business needs : Set up application users, database configuration, forms and workflows according to client business processes
Deliver on site and remote application training and consulting services that create measurable value that leverage clients’ investment in the technology.
Deliver consulting services in the area of contact center, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices.
Focus on contact center best practices & processes.
Analyse new and existing customers KPI performance and develop contact center improvement plans.
Responsible for successful delivery of application consulting, education, and enablement resulting in highly satisfied, referenceable clients
Required Experience : English / French or English / German bilingual.Domain experience with contact center Workforce Management;
Process Automation (Robotics); or Quality Management solutions.Ability to work flexibly and independently in a fluid, start-up like environment.
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