Work collaboratively with internal, customer and service provider support teams, to ensure change request and reviewed, approved and implemented successfully.
Ensure that change risks have been identified, analysed and understood and where necessary risk mitigation plans are put in place.
Issue Change Advisory Board agendas and ensure that all change requests to be reviewed are available to CAB members prior to the meeting.
Convene and chair Internal and customer CAB and ECAB meetings.
Ensure a Change Schedule (or Forward Schedule of Change) is up to date and available.
Approve or reject change requests, after considering CAB members feedback.
Review outstanding change requests awaiting action.
Review completed change request’s outcome prior to closure and where appropriate convene post implementation reviews for failed changes.
Analyse change requests and produce regular and accurate management reports.
Ensure conformance to the Change Management policy and process.
Provide support and guidance to users of the Change Management process and system.
Raise potential improvements with the Change process owner and support the develop Change Management policies and processes.
Working knowledge of Incident, Problem and Change Management frameworks, such as ITIL, ISO 9000 : 2000 and SIAM
Experience and knowledge of Change Management principles, methodologies and tools.
Well organised and proactive individual who is calm under pressure and can communicate well at all levels (both written and verbal).
Excellent active listening skills.
Ability to clearly articulate messages to a variety of audiences.
An individual who enjoys working in a challenging environment in which they can develop both personally and professionally in line with corporate objectives.
Ability to build strong relationships internally and externally and work to demanding deadlines and targets.
Ability to problem solve.
ITIL Foundation qualified essential, Practitioner preferred.