Head of Warehouse Operations
Birmingham, United Kingdom
4d ago


Position at Connect Distribution Services Limited

Here at CDSL our aim is to be the first choice for home appliance after sales service, spare parts and accessories.

With over fifty years of experience, We are the largest independent home appliance and spare parts distribution organisation within the UK working with a number of household brands including Whirlpool, Hotpoint, Hoover and Bosch to name a few!

We have an exciting opportunity for a Head of Warehouse Operations to join our ever expanding business.

As Head of Warehouse Operations the role will involve ensuring the efficient and cost effective running of the warehouse operation to agreed budget and service levels.

You will also be required to implement and support continued operational and service improvements whilst providing leadership to the warehouse management team and operatives by creating and maintaining employee participation and effective team working.

The role will involve :

  • Overseeing operations within the NDC
  • Ensuring all trade, express, UK consumer and international orders are dispatched within KPI's
  • Implementing best practice at the NDC and ensure the continuous improvement of all processes & services
  • Control labour costs to the lowest practicable levels whilst delivering against objectives
  • Implement best practice at the NDC and ensure the continuous improvement of all processes and services
  • Work with other Heads of Operations to maximise resources and achieve site objectives
  • Ensure the health, safety and welfare of all NDC employees and contractors
  • As a Head of Operations we will need you to have :

  • Experience of delivering effective high volume, high service level outbound operations
  • Experience of managing a team of shift Managers
  • Managing projects through to completion
  • Experience in leading and managing change
  • Proven management skills with the ability to optimise team performance and development
  • Knowledge and experience of health and safety management
  • We’d be really excited if you have :

  • Worked within an e-Commerce business
  • Experience of FMCG and 3 party carriers
  • NEBOSH or similar H&S qualification
  • Experience of both B2B and B2C operations
  • What we offer :

  • Free on-site parking
  • 34 days annual leave (including bank holidays)
  • Pension scheme
  • Access to over 250 discounts including high street and online shopping, travel, technology, entertainment, food and drink and many more via Perkbox
  • Potential to win access to Football tickets for Birmingham City home games
  • Staff discounts on all products
  • Job type : Full time

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