Credit Controller - Key Strategic Accounts
Based in Exeter
Right now at Refinitiv, you'll have a unique opportunity to reshape a market-leading company and the industry it serves.
We are committed to reinventing and reinvesting in ourselves, meaning you get the best of the startup and corporate worlds.
You'll get the level of influence and opportunity that you'd have at a startup, combined with the large-scale impact of working at a global company.
We're reshaping the financial industry. Again. Now's your chance to be a part of it.
We are looking for a candidate for the position of Credit Controller to support our Global Key Strategic Accounts . This is a great opportunity to be challenged and be in a fast growing environment that is driven by continuous developments and improvements, in which you can play an important role.
To be a global lead collector for several strategic account, representing the wider team, managing the global progress and priorities both with the customer and key business stakeholders as the escalation contact in many cases.
Building strong relationships with key internal and external stakeholders.
Sensitive individual account supervision and tidy ledger management with clear progress updates into GetPaid.
To make contact with customers regarding all unpaid items, following up communications frequently executing global Refinitiv collection guidelines as per Credit management engagement model and collection treatment plans.
To anticipate developments and to identify accounts that require special attention and act decisively to resolve difficulties, disputes and consulting management where appropriate.
To develop and maintain harmonious and effective working relationships with all customers, departmental order management, Finance and Segment Sales colleagues in EMEA and where necessary to make client visits to resolve problems and promote co-operation.
To obtain sufficient information to assess the creditworthiness of newly proposed and existing customers promptly, efficiently and cost-effectively, using information sources appropriate to the level of exposure and liaising where necessary with colleagues and management.
To ensure that all clients meet the company’s requirements regarding the Table of Denials listing, promote and develop the involvement of the credit control department in Segment Sales and marketing activities.
To assist with the design and production of SOX reports and Revenue provision reports for management.
To assist with special projects as and when required. Drive continuous improvements in terms of DSO, resolving Incomplete cash / unapplied receipts, aged >
150 days debt and aged >
180 days credit notes.
Support the roll out replacing existing systems and all further developments including working on acquired businesses ledgers
What are we looking for :
Excellent customer services experience
Finance / Credit Control Experience
Excellent English verbal and written skills
Relationship Management Skills
Ideally, you will have the following experience too (please note, this is not essential for the role) :
All round solid international Credit Management experience.
Ability to quickly become proficient end user of Get Paid and SAP and Order management systems like Siebel and salesforce.com.
Strong detail handling skills and Excel skills.
Ability to understand customer and revenue impact with credit control related activities
Knows when to escalate appropriately when involved in a process chain
The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.
With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.
At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.