SOE Design and Solution Engineer
NHS Digital
Exeter
5d ago

About the role

The SOE (Standard Operating Environment) Design and Solution Engineer will play a key part in the ongoing development and support of the NHS Digitals Corporate ICT end user technology.

The role will include engaging with end users on new hardware / software to capture requirements and then identify and evaluate effective solutions.

These will then be implemented with support and training provided to end users.

Recent projects have included an upgrade to the existing licensing for System Centre Configuration Manager (SCCM) and InTune to help local organisations effectively manage their Microsoft software estate.

Find our more about projects and the scope of work here.

As part of the role you will be responsible for :

  • providing 3rd line desktop support to all NHS Digital staff members
  • development / support of new desktop builds
  • the maintenance of team supported systems and services
  • software / application packaging
  • testing and deployment of security patches
  • evaluation, selection, implementation and support of new hardware and software solutions
  • ongoing administration and maintenance of Microsoft Endpoint Manager and Microsoft Intune
  • About you

    We want you to be set for success, these are some of the key skills and experience that you'll bring to the role :

  • Excellent research skills enabling the identification of causes and resolutions to complex issues and identifying new potential solutions to customer requirements.
  • Experience of working in a senior 2nd Line support capacity demonstrating analytical and methodical troubleshooting skills in an environment consisting of 1000+ users across many different physical locations.
  • A technical understanding of :
  • Microsoft Windows Active Directory including Group Policy settings relating to desktop management and configuration.
  • Microsoft Intune including Security settings (also relating to desktop management and configuration.)
  • Application Packaging Principles and Toolsets
  • Desktop Operating Systems - Windows 10
  • Proven capability to maintain knowledge of future technical developments with a likely impact to the Desktop.
  • Experience contributing to the development of standard Operating System builds for a managed desktop estate.
  • Previous experience of undertaking the management of the deployment of patches in a live environment.
  • Proven capability to take an idea from conception to implementation including requirements gathering, design, build, test and release.
  • Post Graduate level qualification or equivalent experience and a Windows 10, Enterprise Desktop Support Technician or similar qualification.
  • What we offer

    In addition to planned, transparent progression you can look forward to the following benefits :

  • Flexible working including part-time hours, job shares, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 35 with service
  • Buy and sell annual leave scheme
  • Contributory Pension (with a contribution from us equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • Employee benefit schemes which include our Season Ticket Loan and Car Lease schemes
  • For more information, visit Working at NHS Digital.

    About us

    We are the national information and technology partner to the health and care system. Our task is to build and run excellent digital products and services that NHS and care staff across the country can rely on every day.

    Find out about the amazing work we do here.

    Next steps

    Interviews will take place remotely in mid October 2020 . Applicants selected for interview will be contacted by email.

    To view further information please see the attached role profile and to apply for the role click Apply for job’ below.

    We are unable to accept speculative CVs, all applications must be made through NHS Digital’s career site.

    If you have previously interviewed for this role (or a similar one) with NHS Digital and been unsuccessful, we encourage you to obtain feedback from your initial application to support your future career as we will not accept any further applications for a period of six months.

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