Sales Advisor
Ted Baker
Oxford, GB
2d ago

Main responsibilities

People

  • A high level of team participation, working with integrity and respect for others
  • Actively drive and document your own learning to contribute to the success of the team and location
  • Be adaptable and flexible to the needs of the business in support of the team and the location
  • Collaborates with the teams in all meetings and briefings
  • Supports new hires within the team through friendly mentorship
  • Display a dedicated approach to self-awareness and self-development
  • Understand the core values and culture of Ted and reflect these in all efforts
  • Product

  • Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C’s.)
  • Follow merchandising guidelines, replenishment methodand housekeeping standards to ensure that Ted is represented at the highest level
  • Demonstrate a keen personal interest inTed and supports brand messaging Commercial
  • Demonstrate all requirementsof Ted’s School of Excellence
  • Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on thecustomer experience and sales
  • Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline
  • Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI’s and supporting all brand promotions and campaigns
  • Be proactive in the capture of customer data at PoS where relevant and understand how this actively informs customer relationship management
  • Keep yourself and customers up to date on and take an active interest in sharing Ted’s social media activity
  • Proudly support the integration of new technology in to our customer service proposition
  • Deliver a warm and memorable customer service experienceOperations
  • FollowCompany policies and procedures with an ability towork unsupervised
  • Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management
  • Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.
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