Why Carbon Black?
At Carbon Black, you’ll have the opportunity to make a huge impact while working alongside a global community of passionate people who are leading the way in cutting-edge technology.
Our valued employees across the world have made Carbon Black a Top Place to Work, as named by the Boston Globe for two consecutive years.
Our Professional Services team works with our customers to achieve the security posture that you need in a world of persistent and evolving threats.
Our team is comprised of security professionals that provide implementation services, engagement management and overall advice and guidance needed for successful initial and on-going use of our products.
Leveraging our established best practices, our team expertly assists in planning, designing and deploying Carbon Black products in our customer’s environment.
During the implementation, our Professional Services team works within the framework of a proven methodology that includes templates, tools and best practices developed over the course of over a thousand successful implementation projects.
Our implementation goal : create valuable, efficient and sustainable implementations.
Why You Matter
The role of the Senior Technical Services Consultant is to primarily act as the lead consultant for multiple medium to large professional service engagements.
This role either works with a designated Carbon Black (Cb) Engagement Manager or as the sole team member. The Senior Technical Services Consultant will provide Cb customers with technical and best practice guidance, hands-on configuration, implementation support, product mentoring, and in the case of other service engagements, project management support.
Cb professional service offerings are designed and offered to ensure that Cb customers have successful implementations and recognize value in their Cb investments.
This role will need to be filled by a resource that is comfortable working independently and while working with complex and complicated customer environment.
This person must be able to build partnerships with cross-functional groups throughout Cb. A strong desire for success and a positive attitude are essential to this job.
As a Senior Technical Services Consultant you will be expected to help mentor and work with other staff members and provide thought leadership on how to continually improve Cb’s implementation services and approaches, as well as provide customer feedback and product ideas to Cb and support our growing user and partner community on the Carbon Black User Exchange.
What You’ll Do
What You’ll Bring
VMware Company Overview : VMware, we believe that software has the power to unlock new opportunities for people and our planet.
We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.
At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community.