Technical Service Advisor - German speaking
Sitel
Kingston upon Thames, GB
1d ago

Job Description

We are currently recruiting a Technical Service Advisor to join our team in Kingston working on an account for a world leading printer company.

You will be answering calls in both English and German from their customers trying to resolve technical issues they have configuring and setting up their printer.

There will also be an element of responding to email using German Language.

About you

  • Self-motivator
  • Interest in consumer electronics, IT hardware and software.
  • A team player
  • Strong understanding of Windows and Apple products.
  • Flexible approach to work load with the ability to switch tasks quickly and easily
  • Proactive with the ability to identify personal development needs
  • Ability to interact positively with peers and supervisors
  • Excellent punctuality, attendance & schedule adherence
  • Trustworthy
  • Ensure company / department policies, procedures and processes are adhered to consistently
  • Responsibilities

  • Handle inbound enquiries (e-mails and chat) relating to technical issues within guidelines established by the client and contact centre management
  • Work towards First
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