We are currently recruiting a Technical Service Advisor to join our team in Kingston working on an account for a world leading printer company.
You will be answering calls in both English and German from their customers trying to resolve technical issues they have configuring and setting up their printer.
There will also be an element of responding to email using German Language.
Interest in consumer electronics, IT hardware and software.
A team player
Strong understanding of Windows and Apple products.
Flexible approach to work load with the ability to switch tasks quickly and easily
Proactive with the ability to identify personal development needs
Ability to interact positively with peers and supervisors
Excellent punctuality, attendance & schedule adherence
Ensure company / department policies, procedures and processes are adhered to consistently
Handle inbound enquiries (e-mails and chat) relating to technical issues within guidelines established by the client and contact centre management
Work towards First