As a Customer Service Advisor you'll play a key role in the day to day processing of insurance claims
You'll be tasked with :
Logging on new insurance instructions
Assisting in Insurance Replacement Claim of call types
Client communications (emails, phone calls and letter)
Customer communications (emails, phone calls and letter)
Use personal judgement and initiative to develop solutions to challenges and obstacles
Plan and manage claims through to their satisfactory completion
Record customer preferences and criticisms
Make customers aware of future promotions
Monitor product availability and direct the change of our product line up
Communicating our strengths and weaknesses to team leaders
For this role you'll need to be an excellent communicator who can provide exceptional customer care.
If you understand Insurance terminology and are able to think on your feet to solve problems we've love to hear from you!