Customer Service Advisor
Halfords
Swansea Swansea
3d ago

As a Customer Service Advisor you'll play a key role in the day to day processing of insurance claims

You'll be tasked with :

  • Logging on new insurance instructions
  • Assisting in Insurance Replacement Claim of call types
  • Client communications (emails, phone calls and letter)
  • Customer communications (emails, phone calls and letter)
  • Use personal judgement and initiative to develop solutions to challenges and obstacles
  • Plan and manage claims through to their satisfactory completion
  • Record customer preferences and criticisms
  • Make customers aware of future promotions
  • Monitor product availability and direct the change of our product line up
  • Communicating our strengths and weaknesses to team leaders
  • For this role you'll need to be an excellent communicator who can provide exceptional customer care.

    If you understand Insurance terminology and are able to think on your feet to solve problems we've love to hear from you!

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form