Digital Client Experience Analyst
Investec
London
1d ago

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge : we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish.

We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance.

At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Description

Investec is looking for a Digital Client Experience Analyst in the Client Digital Experience team. We're a friendly, close-knit team of about 60 people, spread across two continents, who prioritise kindness, collaboration and empathy in our work.

Our ideal candidate is someone who embraces all that while displaying the highest professionalism and embodying Investec's core values : cast-iron integrity, a client focus, distinctive performance and dedicated partnerships.

What will you be responsible for?

  • Providing insights into the business performance to help us improve the overall digital client experience across all our channels
  • Using data to make strategic recommendations to the various teams and the business leadership that inform the way we plan and make decisions
  • Identifying and researching business challenges and opportunities across multiple teams and geographies to surface insights that will inform their marketing, client journeys and overall business strategies.
  • What experience, skills and capabilities are needed for this role?

    This role is right for you if you :

  • Work well with cross-geography teams to deliver and support end-to end client journeys
  • Communicate effectively with both internal and external teams
  • Have both a product and a commercial mindset
  • Can structure and execute operational and strategic initiatives
  • Have a strong understanding of digital technology, both web and app
  • Have good knowledge of A / B testing, behavioural targeting and client personalization solutions
  • Have experience in building and presenting dashboards and data to stakeholders
  • Are able to interpret complex technical concepts and solutions to business owners and stakeholders, while also translating the business requirements into technical specs
  • Adopt the latest practices while taking care of the analytics implementation and proposing solution enhancements
  • Have previous experience with Adobe Analytics toolset
  • Can create and maintain performance reporting solutions
  • Experience using BI Tools (Power BI, Tableau or similar tools)
  • Experience working and managing multiple stakeholder expectations
  • Demonstratable Experience in presenting back data to tell a story
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