Product Manager
London-United Kingdom
1d ago

Job Description

At Refinitiv, our goal is to provide a world class customer experience that gives users the support they need, when they need it.

In a world where consumer products deliver increasingly smarter service through the application, financial users expect the same.

We believe that our product should provide intelligent, seamless, and context aware support, enabling users to concentrate on the task at hand, not how to get help.

This is a global role within the Product & Content Management Organisation, responsible for designing and executing the in-product support experience.

The Service Experience Product Manager is part of a team responsible for establishing a world class financial desktop framework, powering a business that serves a highly regulated financial services market.

Our customers constantly demand and expect high performance plus accurate, high quality, and on time delivery of software releases to meet their demanding business requirements.

  • Reporting to the Director of Product Experience, this role will define and execute the strategic direction of solutions that support the business requirements and customer delivery needs;
  • in addition to ensuring the product suite realises maximum commercial revenue opportunities. Leading innovation efforts and ensuring Refinitiv stays current in the marketplace with our technology offerings and customer requirements.

    Main Responsibilities :

  • Establish and deliver the product strategy for the in-product help and support experience
  • Define requirements and work closely with the UX team to design a best in class experience that aligns with the digital service model of Refinitiv
  • Work closely with Development teams to ensure execution of the plan through clear communication of requirements, development, testing and successful releases of features
  • Build strong relationships with business intelligence teams to leverage data to intelligently learn and iterate on help & support experience
  • Pursue a deep understanding of the customer through constant engagement in order to validate requirements, obtain market insight and create strategic product partnerships
  • Maintain and report on the progress of your product roadmap to management and stakeholders; KPIs, Business / Sector key business deliverables and risk assessment reports
  • Collaborate with other functions across the business to influence the end to end experience of Refinitiv’s digital service model
  • Ensure content is in line with help experience
  • Essential Skills / Experience Required :

  • Degree in Computer Science, Mathematics, Engineering, Finance or equivalent
  • Excellent presentation and communication skills; communicate confidently and concisely to both technologists and non-technologists.
  • Obsessed with innovation in consumer and non-consumer financial products
  • Experience in delivering in-product support experiences
  • Knowledge of customer experience trends within established and start-up financial firms
  • Advanced knowledge of JIRA and agile project management methodologies
  • Ability to prioritise while balancing the needs of the customers and stakeholders
  • Strong experience in Product Management; can understand and detail end-user workflows, and produce accurate Product Requirements, mock-ups and roadmaps
  • Strong team player with experience in working with virtual teams from different functions / regions
  • Strong analytical and problem solving skills
  • Knowledge of Refinitiv : In strategy, markets and competitive landscape.
  • Desired Skills :

  • Masters Degree
  • Knowledge of financial workflows
  • Knowledgeable of latest / innovative technologies includingAIMachine learningBots
  • Experience with : Adobe suiteTaxonomy management software
  • The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.

    With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.

    At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    London-United Kingdom

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