Job Description

At Refinitiv, our goal is to provide a world class customer experience that gives users the support they need, when they need it.

In a world where consumer products deliver increasingly smarter service through the application, financial users expect the same.

We believe that our product should provide intelligent, seamless, and context aware support, enabling users to concentrate on the task at hand, not how to get help.

This is a global role within the Product & Content Management Organisation, responsible for designing and executing the in-product support experience.

The Service Experience Product Manager is part of a team responsible for establishing a world class financial desktop framework, powering a business that serves a highly regulated financial services market.

Our customers constantly demand and expect high performance plus accurate, high quality, and on time delivery of software releases to meet their demanding business requirements.

in addition to ensuring the product suite realises maximum commercial revenue opportunities. Leading innovation efforts and ensuring Refinitiv stays current in the marketplace with our technology offerings and customer requirements.

Main Responsibilities :

Essential Skills / Experience Required :

Desired Skills :

The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.

With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.

At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

London-United Kingdom