Location Manager - Birmingham Bullring Ted’s Guide to what the Location Manager does around here Ted’s Mission Statement Our Mission is to build a successful company through the creation of a leading designer brand.
By conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer.
In order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question : Would Ted do it that way?
Where does this role fit within Ted's Team? The role of the Location Manager is to lead the location with an entrepreneurial flair running the business like it’s your own.
Ensure the achievement of KPI’s by creating an environment of genuine customer connection looking to maximise sales and motivating the team to achieve excellence.
The role will guide the store to drive sales and service through education and passion for the designs and collections across the brand.
To be accountable for spurring the business forward and be an inspirational ambassador of Ted who understands and promotes the Company Mission Statement’ and Strategy’ Main Responsibilities : People
Display confident leadership, effectively inspiring the team to achieve excellence
Work with integrity and respect for others; create excellent team participation and ensure the team and location are presented to the highest standards
Display a dedicated approach to self-awareness and self-development
Engage and inspires the team to deliver excellent customer service at every opportunity with passion and enthusiasm
Ensures training and development of the team is continuous by using Teds Talent & Development resources to enable them to be up to date and knowledgeable on current business focuses
Provides timely support and coaching to the team at all levels on a pro-active and re-active basis
Appropriately document and manage underperformance sharing these matters with the Area Manager and People Team
Display high levels of personal motivation and implement effective incentives to inspire and drive the team
Proactively identify and resolve recruitment needs, through a high level of team understanding, effective succession planning and networking.
Use Company tools to effectively on-board New to Ted’s (NTT’s) and New to Position’s (NTP’s)
Hold regular management meetings to review business and forward plan
Keep up to date with the Retail sector constantly looking for new ways of working, and future initiatives which are relatable to Ted. Product
Develop and inform team members on up to date product knowledge and report regularly on customer reactions, performance and opportunities to maximise sales and increase customer loyalty
Be accountable for and educate team members on effective implementation of merchandising guidelines, replenishment methods and housekeeping standards to ensure that Ted is always represented at the highest level
Demonstrate a thorough knowledge of Teds current season, including licence and exclusive product available on the website
Be knowledgeable of product, mix, holding and performance in the location and feedback regularly on risks and opportunities to influence positive action Commercial
Accountable for maximising sales potential and ensuring the team are expertly delivering TSE expectations.
Accountable for ensuring the team are delivering GOTFAT with enthusiasm and consistency both online and offline
Create an effective sales environment through strong understanding of local market, customer profiles and shopping behaviours;
coaching team to develop their knowledge and understanding
Accountable for coaching team members to deliver an effective and natural approach to sales, aligned to our brand
Accountable for driving the team to achieve the location’s performance targets and KPI’s
Work to set budgets and effectively manage the controllable elements of the store profit and loss to deliver contribution
Generate marketing opportunities within the brand guidelines and drive success of all brand promotions ensuring that all of the team are informed and involved in the activities in the location
Ensure the teams effectively capture customer data at PoS where relevant and understand how this actively informs customer relationship management
Build and maintain awareness of our competitors and local markets sharing any relevant findings with your Area Manager and leadership team
Comprehensive knowledge and interpretation of location actuals, targets and KPI’s and develop commercial actions to deliver on these
A strong digital focus with the ability to embrace and drive new initiatives from concept to implementation, helping support new ways of selling and brand profile enhancements
Keep yourself, team and customers up to date, and take an active interest in engaging with Ted’s social media activity. Operations
Be highly organised and ensure all adhere to store administration, systems and processes within The Global Retail Hub / Operational guidelines
Displays a competent knowledge and understanding of company business systems such as Teds Vault, AX and SharePoint
Consistently drives and samples all company operational KPI’s
Take responsibility for the management of controllable costs to deliver on Profit and Loss expectations
Protect the assets of the Business by : o Ensuring the location meets the required Company standard and legal compliance in Health & Safety and maintenance.
Sample regularly and take any corrective action.o Ensure the location meets the required Company standard and legal compliance in Security and Loss Prevention.
Sample regularly and take any corrective action. Ted’s Values
Authentic We have the freedom to be our best self’, being true to ourselves and others
Kind We try to do the right thing : for each other, our communities, our planet and for Ted
Curious We are hungry to explore, innovate and think differently
Courageous We have the confidence to be brave, have fun and discover the unexpected
Inclusive We embrace and respect individuality and celebrate difference & diversity Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce.
We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.
