Guest Experience Manager - Hale Country Club and Spa
The Hut Group
Timperley, England, United Kingdom
5d ago

Description

THG is one of the world’s leading online beauty and well-being retailers, home to premium brands such as lookfantastic, ESPA and Myprotein.

  • Our most recent acquisition, Eclectic Hotels, includes two of Manchester’s most impressive hotels, King Street Townhouse and Great John Street Hotel;
  • both of which will enable us to deliver enhanced customer experiences, host influencer and brand-led events and create engaging content.

    This acquisition is a fantastic addition to our growing portfolio of luxury Beauty and Wellbeing brands.

    We are recruiting for a Guest Eperience Manager to join us at Hale Country Club and Spa, Cheshire's premier health spa. Set in the heart of Cheshire, Hale Country Club and Spa offers exclusivity, unrivalled luxury and class leading facilities.

    With a state-of-the-art gym, magnificent health spa and sumptuous Japanese fine dining restaurant, nowhere offers more for it's members.

    This opportunity is vital to the overall guest experience for our member's. The Guest Experience Manager will be responsible for ensuring that our guest journey from entry through to departure is seamless and delivers on member expectations.

    Moreover, as the Experience Manager you will be tasked with developing departmental standard operating procedures whilst consistently exploring opportunities for service improvements.

    You will take the lead on any and all guest enquiries, requests and potential complaints ensuring that our impeccable customer service standards are delivered.

    You will be responsible for the development, training and mentoring of your team.

    Requirements

  • Experience managing / leading the front of house department within a hotel / health club setting
  • Proven experience managing, motivating and training team members
  • A passion for customer service and exceeding guests expectations
  • Excellent communication skills
  • Excellent time management skills
  • Impeccable attention to detail
  • Knowledge of health and safety procedures / policies
  • IT literate with experience of placing / receiving product orders
  • Benefits

  • Competitive Wage
  • Opportunities for progression within the THG family tree
  • Complimentary Hale Country Club and Spa membership
  • 50% discount on food purchased within Fuzen at Hale Restaurant and Member's Bar
  • Onsite doctor
  • Onsite physio
  • Enrolment into THG's company pension scheme
  • THG Staff Discount
  • Apply
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