Technical Support - Travel Technology
Skypath Ltd
Hertfordshire, GB
1d ago

Job Description :

Fantastic opportunity for an travel Application Support Consultant to join a top travel company in Hertfordshire.

Due to continued growth within the travel industry, our client is looking for an additional member of technical support team.

You will work on the regular support queries raised by travel companies and provide training and guidance to them as part of this.

The ideal candidate will be confident in working within a team and independently, work with a wide range of clients and product configurations.

The successful candidate will need a good technical understanding of a software as a service based product. The technical support team is also responsible for the technical side of client implementations.

This includes training new clients on all aspects of the system.

Key Responsibilities :

  • Providing technical and functional support to users.
  • Answering and logging support requests from customers, researching and solving problems and, where necessary, working closely with our development team in order to obtain a solution for customers.
  • Training of new and existing customers on the product, either at the clients’ offices or via the Internet / phone in both a structured and ad-hoc fashion.
  • Communicate technical issues to non-technical users.
  • Assisting with the implementation of new customer.
  • Taking ownership of customer requests and ensuring timely responses in line with SLA agreements.
  • Delivering first class customer service to travel client.
  • Skills required :

  • Ideally the candidate will have worked within the travel industry.
  • Strong problem solving skills Proven ability to engage and interact with internal teams to resolve issues.
  • Demonstrated ability to prioritize and manage workflow to meet deadlines.
  • Working within a team and independently.
  • A strong eye for detail.
  • Proactive approach to learning and investigating problems.
  • Strong verbal and written communication.
  • Ability to prioritise and multi-task.
  • Job Location : Hertfordshire GB Apply

    Required Skills

    supporttraveltrainingproducttravel industrytechnical supportsupport consultantconsultantsoftwareSoftware serviceimplementationsfunctionalResearchingDevelopmentimplementationslacustomer serviceproactivelearning Category ITTravel TechnologyJob Industry : Travel TechnologyJob Salary : CompetitiveCurrency : British Pound

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