We are seeking enthusiastic, highly motivated customer focused Senior Enquiry Advisors with a proud can do’ attitude to join our expanding team which is based at Woodthorpe Hospital, Nottingham.
As part of the National Enquiry Centre you will be responsible for handling enquiries via phone, email and web chat from potential private patients and insurers regarding services at our hospitals across the country.
Senior advisors will be responsible for securing outpatient appointments by following sound processes, providing accurate information and delivering exceptional customer service.
You will also be responsible for leading a small team and acting as support for the National Enquiry Centre Manager.
The National Enquiry Centre is open 8am-8pm Monday to Friday 8-4 weekends, occasional bank holidays may be required. Flexibility between these hours is essential.
The expectation would be to work 1 in 4 Saturdays / Sundays and 1 late shift (12midday 8pm) per week.
As full training will be provided your passion to deliver excellent service to our patients is the most important factor.
Attention to detail and team working is an important part of this role.
In return, we offer :