Senior enquiry advisor
Ramsay Healthcare
4d ago

We are seeking enthusiastic, highly motivated customer focused Senior Enquiry Advisors with a proud can do’ attitude to join our expanding team which is based at Woodthorpe Hospital, Nottingham.

As part of the National Enquiry Centre you will be responsible for handling enquiries via phone, email and web chat from potential private patients and insurers regarding services at our hospitals across the country.

Senior advisors will be responsible for securing outpatient appointments by following sound processes, providing accurate information and delivering exceptional customer service.

You will also be responsible for leading a small team and acting as support for the National Enquiry Centre Manager.

The National Enquiry Centre is open 8am-8pm Monday to Friday 8-4 weekends, occasional bank holidays may be required. Flexibility between these hours is essential.

The expectation would be to work 1 in 4 Saturdays / Sundays and 1 late shift (12midday 8pm) per week.

  • You will need;
  • Previous customer services experience
  • Previous sales or upselling experience
  • Previous experience within an administration position
  • Demonstrated Customer Services skills and focus
  • Demonstrated Computer Skills
  • Flexibility and adaptability to meet the changing needs of the business
  • Proven ability to work effectively in a team environment and independently as required
  • Sound Computer skills using the MS Office Suite and Web based reporting
  • Confident in engaging with a variety of people particularly in a high end setting
  • Excellent communication skills both face to face, over the phone and in writing
  • Ability to empathise with potential customers and promote relevant Ramsay services and procedures
  • Previous experience within a Healthcare environment would be of benefit but not essential
  • Previous experience of managing a team is desirable
  • As full training will be provided your passion to deliver excellent service to our patients is the most important factor.

    Attention to detail and team working is an important part of this role.

    In return, we offer :

  • Competitive salary
  • Ongoing training and development
  • Free parking and subsidised staff restaurant
  • Apply
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