About the role
LV GI have an exciting opportunity for a Complaints Analyst to join our well establish team in our Brentwood office. This position will be supporting the complaints function across the LV Broker division with a key focus on ensuring the root cause of broker complaints are analysed with continuous improvement and customer satisfaction at the forefront of all we do.
You will be responsible for communicating with a range of stakeholders including internal colleagues, external parties including the Financial Ombudsman Service (FOS), brokers and occasionally the complainant themselves.
This communication will include technical advice when required.
You will also be involved in root cause analysis, reporting and audits.
If you’re a confident communicator with an empathetic and understanding nature then this could be the role for you. We’re looking for someone who enjoys communicating with a range of stakeholders at all levels in a professional and approachable manner, building rapport and relationships along the way.
Previous complaints experience is highly desirable as well as being someone who can have sometimes difficult conversations and work off the own initiative under minimal supervision to make decisions and communicate these effectively.
You’ll be confident using various IT systems including Microsoft Excel, Word and internal systems training will be provided on all internal systems and processes, we just need you to be willing to learn!
Ideally you will have some experience within the general insurance personal lines market, however training can be provided.
Rewards and benefits
This role is a Band B in the LV Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you :
To find out more about our benefits and rewards, please click here.
LV are an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate and we recognise and embrace that people work in different ways.
We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work.
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