Night Front Desk Agent
Le Meuirce
United Kingdom
25d ago

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -

Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Position Overview

  • As one of the world’s most iconic luxury hotels, The Dorchester is quite simply the place to be in London. As it is a place with so much heritage, it would be a great opportunity for you to learn and display good product knowledge, sharing it with our guests in a passionate manner.
  • Essential Functions & Physical Requirements

  • The ideal Night Front Desk Agent will have a passion for providing outstanding guest service and display excellence in personal grooming & presentation
  • You will also be responsible for the smooth check-in and check-out service and you will act as a hotel ambassador, showing guest’s round during the check-in process
  • You will also need to conduct all the night duties in an efficient and timely manner, such as up-selling and checking that reservations instructions are being followed.
  • Benefit Package

  • Employee Introductory Scheme - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • The successful Night Front Desk Agent will be able to participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Fantastic pension scheme
  • Location

    53 Park Lane, Mayfair W1K 1QA London

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